Call Center Agent
Reach
Total years of experience :2 years, 6 Months
•Assisted customers with their queries and problems by phone and e-mail.
•Established and maintained contacts with new and existing customers as per the direction of the supervisor.
•Helped customers place new orders easily.
•Forwarded important and serious matters to the seniors.
•Transferred urgent calls to the required departments quickly and accurately.
•Entered and updated new customer details in the customer relationship management software according to administrative guidelines
•Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
•Explain products or services and prices, and answer questions from customers.
•Answer telephone calls from potential customers who have been solicited through advertisements.
•Conduct client or market surveys in order to obtain information about potential customers.
•Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
•Recommend products to customers, based on customers' needs and interests.
•Answer customers' questions about products, prices, availability, product uses, and credit terms.
•Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
•Train customers' employees to operate and maintain new equipment.
•Provide customers with product samples and catalogs.
•Prepare sales contracts and order forms.
•Negotiate details of contracts and payments.
•Forward orders to manufacturers.
•Check stock levels and reorder merchandise as necessary.
•Arrange and direct delivery and installation of products and equipment