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تم إلغاء حظر المستخدم بنجاح
محمد رحمون, Customer Service Agent

محمد رحمون

Customer Service Agent·One Engage

الكويت

بكالوريوس, Business And Marketing

الخبرة العملية

مجموع سنوات الخبرة: 10 سنوات, 5 أشهر

Customer Service Agent

مارس 2025 - حتى الآن

One Engage

الكويت، الكويت

مارس 2025 - حتى الآن

Handled customer inquiries via phone, email, chat, and app support.
Resolved complaints, processed refunds, and coordinated with delivery teams.
Tracked orders, managed delays, and ensured customer satisfaction.
Provided product knowledge, promoted offers, and recommended alternatives.
Supported loyalty programs, promo codes, and customer retention efforts.
Logged feedback and issues for service improvement and reporting.
Assisted users with app navigation and basic technical troubleshoot
© Reviewed client profiles
to suggest appropriate insurance coverage options.
« Engaged in selling various insurance policies tailored to each clients specific needs.
« Assessed insurance applications and performed isk evaluations to decide on policy 2025
acceptance.
Verified the correct filling out of underwriting paperwork and compliance with company
regulations.
Provided clients with detailed explanations of insurance terms and coverage restrictions to
improve their comprehension of insurance schemes.

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service Agent

مارس 2025 - حتى الآن

oneengage

شرق، الكويت

مارس 2025 - حتى الآن

One Engage
+ Handled customer inquiries via phone, email, chat, and app support.
+ Resolved complaints, processed refunds, and coordinated with delivery teams.
+ Tracked orders, managed delays, and ensured customer satisfaction.
| + Provided product knowledge, promoted offers, and recommended alternatives.
+ Supported loyalty programs, promo codes, and customer retention efforts.
+ Logged feedback and issues for service improvement and reporting
| + Assisted users with app navigation and basic technical troubleshooting

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service Agent

مارس 2025 - حتى الآن

oneengage

شرق، الكويت

مارس 2025 - حتى الآن

One Engage
+ Handled customer inquiries via phone, email, chat, and app support.
+ Resolved complaints, processed refunds, and coordinated with delivery teams.
+ Tracked orders, managed delays, and ensured customer satisfaction.
| + Provided product knowledge, promoted offers, and recommended alternatives.
+ Supported loyalty programs, promo codes, and customer retention efforts.
+ Logged feedback and issues for service improvement and reporting
| + Assisted users with app navigation and basic technical troubleshooting

مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Sales And Marketing

يوليو 2019 - حتى الآن

Ooredoo - Kuwait

الكويت، الكويت

يوليو 2019 - حتى الآن

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
المبيعات

INSURANCE AGENT

يناير 2023 - مارس 2023

BURGAN INSURANCE

شرق، الكويت

يناير 2023 - مارس 2023

+ Reviewed client profiles to suggest appropriate insurance coverage options.
+ Engaged in selling various insurance policies tailored to each clients specific needs.
+ Assessed insurance applications and performed risk evaluations to decide on policy
acceptance.
+ Verified the correct filling out of underwriting paperwork and compliance with
company regulations.
+ Provided clients with detailed explanations of insurance terms and coverage
| restrictions to improve their comprehension of insurance schemes.

مجال الشركة:
التأمين
الدور الوظيفي:
المبيعات

SHIFT LEADER - CUSTOMER RETENTION

يناير 2020 - يناير 2022

ORDEDOO TELECOM CO.

شرق، الكويت

يناير 2020 - يناير 2022

. Oversaw a team of staff, offering direction and assistance to help them acl
performance and service benchmarks.
+ Created and executed strategies to retain customers, aiming to decrease churn rates and
boost customer loyalty.
+ Tracked team performance and individual Key Performance Indicators (KPIs) associated
with customer retention.
+ Showcased proficiency in efficiently and promptly addressing escalated customer concerns
and technical queries.
+ Worked alongside diverse teams to harmonize retention strategies with overarching
business goals.
+ Conducted training sessions to improve team members proficiency in customer retention,
negotiation, and issue resolution.
. Produced shift reports.

مجال الشركة:
التسويق عبر الهاتف

SHIFT LEADER - CUSTOMER RETENTION

يناير 2020 - يناير 2022

'OOREDOO TELECOM CO.

الشامية، الكويت

يناير 2020 - يناير 2022

+ Oversaw a team of staff, offering direction and assistance to help them achieve
performance and service benchmarks.
| + Created and executed strategies to retain customers, aiming to decrease churn rates
and boost customer loyalty.
| + Tracked team performance and individual Key Performance Indicators (KPIs)
associated with customer retention.
+ Showcased proficiency in efficiently and promptly addressing escalated customer
concerns and technical queries.
+ Worked alongside diverse teams to harmonize retention strategies with overarching
| business goals.
+ Conducted training sessions to improve team members proficiency in customer
retention, negotiation, and issue resolution
+ Produced shift reports.

مجال الشركة:
الاتصالات والشبكات

TELEMARKETING AGENT

يناير 2018 - يناير 2020

©OOREDOO TELECOM CO.

شرق، الكويت

يناير 2018 - يناير 2020

+ Made outbound sales call to potential customers, introducing them to the companys
products and services.
+ Customized sales pitches to align with customer needs and preferences, emphasizing
value propositions and benefits
+ Maintained a thorough understanding of the companys services, effectively
| communicating their features, benefits. and pricing to potential customers.
+ Searched for potential customers through various sources such as lead fists,
databases, and referrals.
+ Handiod customer inquiries and objections with informative and convincing responses.
+ Demonstrated proficient closing abilties, encouraging customers to commit to services
and finalize the sales process.
+ Accurately recorded sales transactions, customer details, and sales results in the
companys CRM system.

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
التسويق والعلاقات العامة

TELEMARKETING AGENT

يناير 2016 - يناير 2018

STC Talat as)

السالمية، الكويت

يناير 2016 - يناير 2018

«Made outbound sales calls to potential customers, introducing them to the companys products
and services.
+ Customized
sales pitches to ign with customer needs and preferences, emphasi
propositions and benefits.
+ Maintained a thorough understanding of the companys ser
features, benefits, and pricing to potent

مجال الشركة:
التسويق
الدور الوظيفي:
التسويق والعلاقات العامة

TELEMARKETING AGENT

يناير 2016 - يناير 2018

STC Telecom co.

السالمية، الكويت

يناير 2016 - يناير 2018

+ Made outbound sales calls to potential customers, introducing them to the companys
products and services.
+ Customized sales pitches to align with customer needs and preferences, emphasizing
value propositions and benefits
+ Maintained a thorough understanding of the companys services, effectively
communicating their features, benefits, and pricing to potential customers.
+ Searched for potential customers through various sources such as lead lists,
databases, and referrals.
+ Handled customer inquiries and objections with informative and convincing responses.
+ Demonstrated proficient closing abilities, encouraging customers to commit to services
and finaize the sales process.
+ Accurately recorded sales transactions, customer details, and sales results in the
| companys CRM system.

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
التسويق والعلاقات العامة

التعليم

European global University

أبريل 2026

أبريل 2026

بكالوريوس، Business And Marketing

الكويت

egs

أكتوبر 2024

أكتوبر 2024

بكالوريوس، Business And Marketing

الكويت

Arab Open University - Kuwait

سبتمبر 2024

سبتمبر 2024

الثانوية العامة أو ما يعادلها، Business And Marketing

الكويت

Skills

Problem Solving
Expert
Problem Solving
Expert
Team Supervision
Expert
Team Supervision
Expert
Customer Service
Expert
Customer Service
Expert
Working Under Pressure
Expert
Working Under Pressure
Expert
Teamwork
Expert
Teamwork
Expert
team work _communication_ solving problems
Expert
team work _communication_ solving problems
Expert
excel
Expert
excel
Expert
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMER ANALYSIS
Intermediate
CUSTOMER ANALYSIS
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
FINANCIAL UNDERWRITING
Intermediate
FINANCIAL UNDERWRITING
Intermediate
INSURANCE POLICIES
Intermediate
INSURANCE POLICIES
Intermediate
MOTIVATIONAL SKILLS
Intermediate
MOTIVATIONAL SKILLS
Intermediate
RISK ANALYSIS
Intermediate
RISK ANALYSIS
Intermediate
SALES
Intermediate
SALES
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate

اللغات

العربية
متمرّس
الانجليزية
متمرّس

الهوايات

  • football