Sr. Technical Support Associate, Bell Canada ISP Support
sitel india limited
مجموع سنوات الخبرة :16 years, 2 أشهر
Providing technical support to the Canadian customer regarding DSL internet service.
Handling the calls received from the existing customers and providing accurate and timely resolutions to their technical queries and documenting them in the data base
Trouble shooting issues regarding LAN and wireless connectivity
Configuration of modems and routers and trouble shooting issues pertaining to them.
Anti virus security installation and troubleshooting virus and spyware issues
As required escalating the case to the concerned higher department for the issue resolution
Providing user support to internal and external Users over the phone and other through channels.
Troubleshooting all types of issues pertaining to Applications and providing accurate and timely resolutions.
Responsible for thorough diagnosis of the issue for knowing the route cause and fixing it.
Resetting user account passwords and guiding users.
When required escalating cases to the higher department for the Issue resolution.
Providing technical support to the Hp laptop users from all across United States over the phone
Troubleshooting all kinds of issues with laptops running on Windows XP, Vista and 7 operating systems and providing accurate and timely resolutions.
Responsible for thorough diagnosis of the issue for knowing the route cause and fixing it.
When required escalating cases to the higher department for the parts or product replacement.
Generating the revenue to the company by converting online enquiries in to sales.
Providing technical support to International and Domestic Customers for GPS services.
Handling the calls received from the existing customers and providing accurate and timely resolutions to their technical queries regarding installation and Map upgrade.
Generating the revenue to the company by converting online enquiries in to sales.
It’s an US based telecom Industry, where we have to troubleshoot the Queries of the Customers by attending the incoming calls.
To receive incoming calls from customers and create incident record or update existing records.
To give live support to the customers by chatting with them.
To Solve Trouble Tickets (Complaint mails).
To verify the Credit Card details with the Customers and the Credit Card issuers.
Diploma with Computer Science Engineering as Specialization subject with 65% aggregate
