Senior Guest Relations Specialist - Protocol
Qatar Museums
Total years of experience :37 years, 11 Months
• Management of VIP guest relations to include finalization of guest lists, invitations, RSVP, itineraries and logistics.
• Maintenance of The Chairperson’s CRM
• Pulling specific data lists as required for internal and external use
• Taking control of inventory and stock management of the VIP gifts
• Oversee dispatch of gifts to VIP guests on important occasions
• Prepare correspondences on behalf of The Chairperson’s Office and CEO Office as requested
• Research and prepare in advance VIP guests’ biographies
• Support protocol team in planning itineraries
• Support in organizing of VIP tours
• Support in relations with travel agency, logistics and cultural entities
• Support in updating the events happening in Qatar to offer a diverse range of tours
• Support in HCA (Honorary Cultural Ambassadors) program activities
• Planning and development of policies and procedures
• Follow up on Budget, Administration and Procurement related matters for the department
• Directs the development and execution of the Communications strategy and plan.
• Ensures the effective bilingual (Arabic and English) communication including announcements and newsletters
• Advises executive management on Communication issues.
• Work closely with Marketing on development of marketing campaigns
• Champions new technologies to enable more effective and efficient means of communication.
• Manages the creation of a wide array of communications including speeches, presentations, newsletters, announcements, information sheets, brochures, articles, videos and more.
• Ensures a high degree of accuracy and efficiency when writing, revising, editing and proofreading material.
• Media Monitoring across print, web and social media
• Project management of new websites and intranet portals
• Content management of websites on Drupal, Joomla CMS and SharePoint in addition to using various supporting applications like MailChimp, SMS Gateway, Microsoft Office and Adobe Photoshop and Illustrator.
• Manage content development, translation and proofreading
• Planning and development of policies and procedures
• Follow up on Administration and Procurement related matters for the department
Actively involved as a business analyst and project manager for QMA corporate Website and other microsites under the QMA
Conduct business analysis and requirement gathering for development of Intranet and Portals
Involved in finalizing the User interface design requirements
Involved in preparation of the IM Documentation, policies and procedures
Collection management system analysis and recommendations
ERP implementation analysis and review
Digitization planning and coordination
Established and developed two new ventures in Event Management, Advertising, IT solutions and Digital Printing
Responsible for financing, procurement, staff hiring and establishment of administration procedures and business workflows
Actively participated in the marketing and management of both the company's services and products
Participated successfully in tenders for Event Management, Digital Printing and IT solutions
In-charge of Day to Day operations and business development
Consultant for real estate leasing, construction and procurement projects
Negotiated and finalized the sale of both the companies
Ensuring engagement with senior management regarding project planning and implementation
Responsible for end-to-end project/change implementation to cater to needs arising from various businesses
Perform as-is analysis from data, process, system perspective and profile data.
Responsible for complete change life cycle from business requirement, impact assessment, test strategy, release planning, UAT and benefit tracking
Handling multiple projects in various capacities at any given periods and some experience in vendor based projects
Transformation of the company from an outdoor media company into a full-fledged advertising agency offering advertising, event management, web development and BTL services.
Revamped the company's organizational and functional structure with establishment of office administration policies, accounting system and marketing strategies
Management of daily operations
Secure and market outdoor and indoor advertising locations and print media
Management of international sporting events, musical concerts, car launches with marketing for event sponsorship
Setup of a division for large format printing, signage and exhibition solutions.
Setup of a Digital Printing Company including arrangement of financing, location, procurement, hiring of staff and achieving ROI within the first year of operation.
Contributed actively in the establishment and development of the group.
Actively involved in the initial market survey, legal registration, setup and initial marketing efforts for all the joint ventures and branches of the group.
Participated in various tenders, sub contracts, Real Estate Leasing and other trading activities.
Overseeing the group activities, reporting to top management and maintaining group relations with partners and business development.
Handled various administrative posts in the passports office, IT Dept. and Anti-Terrorist Squad.
Handled administrative posts in the COS office, GHQ.
'O' Levels in English, Maths, Economics, Arabic & Hindi 'A' Level in Business Studies Trough the British Council in Doha - Qatar