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MOHAMMED MAHGOUB, customer care officer

MOHAMMED MAHGOUB

customer care officer·Emirates Islamic Bank

United Arab Emirates

Bachelor's degree, Accounting

Work experience

Total years of experience: 19 years, 9 months

customer care officer

November 2021 - Present

Emirates Islamic Bank

Dubai, United Arab Emirates

November 2021 - Present

Priority Banking
Company industry:
Banking
Job role:
Banking

Executive Secretary

January 2021 - September 2021

Magic ‎print ‎

Al Mahallah al Kubra, Egypt

January 2021 - September 2021

Handle all top management files, Make all report for top
management for any incident inside the company . Handle daily appointment, meeting, daily mail, and Signatures
for GM . Handle flight tickets and hotel booking for top management . Authorized in all banks for company bank accounts and top
management personal accounts . Represent company and top management in formal events . . Negotiate about purchasing . Responsible for cashier of the company . To ensure issuance / renewal of (medical and vehicle insurance
Company industry:
Printing
Job role:
Secretarial

Personal Assistant To CEO

January 2014 - October 2020

Al Shahin holding Company

Riyadh, Saudi Arabia

January 2014 - October 2020

Personal Assistant of CEO
AL SHAHIN holding group
KSA, RIYADH
AL Shahin holding GROUP ( METAL INDUSTRIES, STEEL, RECRUITMENT, HOME APPLIANCES, TRAVEL AND TOURISM, TRAINING, and Exhibition
organize )
Personal Assistant of CEO of alshahin holding group
Handle all top management files, Make all report for top
management for any incident inside the company . Handle daily appointment, meeting, daily mail, and Signatures
for GM . Handle flight tickets and hotel booking for top management . Authorized in all banks for all group bank accounts and top
management personal accounts . Represent company and top management in formal events . Archiving all files on Xerox Docu Share (Archiving System). Negotiate about some purchasing and purchasing Supervisor on
Alpha System, follow up outside contractor for the company . Responsible for cashier and credit notes file for the company . To ensure issuance / renewal of (medical and vehicle insurance
for the company.
Company industry:
Corporate Management Office
Job role:
Secretarial

hr specialist

October 2012 - January 2014

AL Shahin Metal Industries

Riyadh, Saudi Arabia

October 2012 - January 2014

HR SPECIALIST
AL SHAHIN METAL INDUSTRIES
KSA, RIYADH
AL Shahin holding GROUP ( METAL INDUSTRIES, STEEL, RECRUITMENT, HOME APPLIANCES, TRAVEL AND TOURISM, TRAINING, and Exhibition
organize )
Handle all group employee files, passport, and resident identity. Update Al Shahin ERP System and all employee files, to maintain
record and update files of all employees hired by AMI. To ensure issuance / renewal of (medical and vehicle insurance
for the company . Monitoring attendance of all employees, working an payroll
system to issue salaries ( HR Accountant ), Make time sheet for
outside contractor. Handle Vacation and flight ticket reservation for all employees, opening and renew bank account for all employees, issue and
renew ATM cards for all employees. Prepare housing and furnished villa for new employees. coordinate with concerned dept. for internal and external training
and maintain the records of the training. To ensure proper implementation of ISO 9001 procedure which
concerned for HR Dept. Working on Archiving system ( Xerox Docu Share )
Make all Formal Letters and forms for HR Dept.
Company industry:
Corporate Management Office
Job role:
Human Resources and Recruitment

production supervisor

July 2009 - September 2012

Magic Print

Tanta, Egypt

July 2009 - September 2012

Follow up all the day to day operations since the receipt the tasks
and even handed over
follow up the daily attendance of employees
Make the salary for all agency employees
follow up weekly requests work related
Follow up after print services out side the agency which work
related
Company industry:
Graphic Design
Job role:
Management

CUSTOMER SERVICE

June 2006 - June 2009

June 2006 - June 2009

Magic Print Company
Egypt, El mahalla el kubra
PRINTING AGENCY
Establish Rapport with the customers
Represent the organization in courteous way
Provide customer with all information
Completing all transaction successfully
Processing the authority to meet customer need
fulfilling other requests of the customer
LANGUAGESLANGUAGES
Job role:
Customer Service and Call Center

Customer Service

July 2008 - August 2008

Training Banque Du Caire

Tanta, Egypt

July 2008 - August 2008

Customer service, admistrative affairs and remittance
Company industry:
Accounting
Job role:
Customer Service and Call Center

Education

Tanta Universirty

September 2009

September 2009

Bachelor's degree, Accounting

Egypt

GPA (rating): Satisfactory

GPA (rating): Satisfactory

General American English ( 5 levels ) INFC Training Center English Conversation Confidence INFC Training Center International Computer driving License (ICDL) INFC Training Center Customer service INFC Training Center Effective Communication Skills INFC Training Center Business Language INFC Training Center Peach tree Accounting Program INFC Training Center Team work INFC Training Center Time Management INFC Training Center American Diploma In Commerce Science (ADCS ) CIA ACCOUNTING CENTER Principle Of Banking Certificate EBI ( Authorized From Central Bank OF EGYPT ) EXECUTIVE SECRETARY Came training center Training Banque Du Caire (07/2008 – 08/2008) Banque Du Caire Customer Service , Admin Stuff , and Remittance EDMORE UNIVERSITY , MICHIGAN , USA General American English certificate Degree : V.Good , Issued in U.S.A 16-06-2015 , Certificate S/N : 6513516

Skills

Admin Assistant
Expert
Admin Assistant
Expert
Accounting
Expert
Accounting
Expert
HR Officer
Expert
HR Officer
Expert
Personal Assistant
Expert
Personal Assistant
Expert
Secretarial
Expert
Secretarial
Expert
executive secretary
Expert
executive secretary
Expert
Personal assistant
Expert
Personal assistant
Expert
CASHIER
Expert
CASHIER
Expert
HR OFFICER
Expert
HR OFFICER
Expert
Self motivated
Expert
Self motivated
Expert
Old habded with comouter
Expert
Old habded with comouter
Expert
payroll
Expert
payroll
Expert
planning
Expert
planning
Expert
problem solving
Expert
problem solving
Expert
accounting
Expert
accounting
Expert
negotiation
Expert
negotiation
Expert
performance management
Expert
performance management
Expert

Languages

Arabic
Expert
English
Expert

Memberships

EDMORE UNIVERSITY

STUDENT

June 2016

Hobbies

  • Playing musical instruments