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Mohammed Osman Khan, Operations Supervisor- Hospitality

Mohammed Osman Khan

Operations Supervisor- Hospitality·Plaza Premium Group LLC

United Arab Emirates

Bachelor's degree, Accounting/Income tax

Work experience

Total years of experience: 12 years, 6 months

Operations Supervisor- Hospitality

May 2017 - September 2020

Plaza Premium Group LLC

Abu Dhabi, United Arab Emirates

May 2017 - September 2020

As a Hospitality Services Supervisor, my responsibility is to manage and oversee all Hospitality Operations Services, staff performance, and train, coach staff to ensure a smooth operation. Monitor staff punctuality and groom and guide as needed. Ensure that personal and food hygiene, as well as housekeeping standards in lounge food service areas and kitchens is followed in accordance with company and legal requirements.

Company industry:
Hospitality & Accomodation
Job role:
Management

Corporate Event Supervisor

June 2014 - April 2017

Plaza Premium Lounge

Abu Dhabi, United Arab Emirates

June 2014 - April 2017

As a Corporate Event Supervisor, my responsibility for the efficient and smooth running of a job on site and handled a variety of tasks and support, coordinating with the team for set-up, food presentation, service and sanitation, With attention to detail and quality presentation and customer service, and is also responsible for the training and coaching of service staff.

Company industry:
Hospitality & Accomodation
Job role:
Management

Guests Relation Officer

September 2012 - May 2014

Abu Dhabi Hospitality Company

Abu Dhabi, United Arab Emirates

September 2012 - May 2014

Welcoming guests in a friendly and professional manner and responsible for providing a high level of support and information to
our guests about our facilities, programs, and other services, addressing & escalating customer complaints.

Company industry:
Aviation Support Services
Job role:
Hospitality and Tourism

Facilities Coordinator

July 2010 - August 2012

Abu Dhabi Airports Company

Abu Dhabi, United Arab Emirates

July 2010 - August 2012

As a Facility Coordinator, my responsibility is to coordinate the activities of all facilities with efficient, smooth operation of a job site and perform a variety of tasks and support, work direction, supervision of the facility team and contractors as required Independently maintain and update administrative policies and procedures, maintain and organize department files, information, filings and emails.

Company industry:
Hospitality & Accomodation
Job role:
Administration

Customer Service Executive

April 2008 - June 2010

Abu Dhabi Duty Free

Abu Dhabi, United Arab Emirates

April 2008 - June 2010

Managing a team of representatives offering customer support overseeing the customer service process and resolving customer complaints brought to our attention, conducting quality assurance with customers and providing feedback to employees.

Company industry:
Airlines
Job role:
Sales

Languages

English

Expert

Arabic

Beginner

Hindi

Native Speaker