Retail Manager
Homecare
مجموع سنوات الخبرة :11 years, 6 أشهر
May 2010-present
Homecare, Retail Manager
➢ Managed operations on the day to day running of the business covering categories such as lighting, furniture and fancy goods.
➢ Liaising with suppliers and wholesalers and making necessary orders and negotiating cost prices.
➢ Stock control and merchandising through out the store on a daily basis.
➢ Organised special promotional displays and events in line with the marketing budget.
➢ Dealt with finance and all other aspects of the business.
➢ Managed an annual turnover of about £600k and clearing residuals.
January 2008 - April 2010
Virgin media, Business Account manager
➢ Managed corporate accounts with NHS, British gas, Scottish power, Straphclyde police and County Councils across Scotland, England & Wales.
➢ Coordinated multiple work orders with corporate clients and maintained a high service level.
➢ Maintained a high degree of accuracy on all paperwork, databases and accounts.
➢ Attended client meetings and expanded relationships both with existing and new clients.
➢ Achieving sales targets and delivering presentations to high level executives.
➢ Leading project management activity and ensuring actions are undertaken by the account team.
July 2006 -Dec 2007
Woolworths, Area Manager
➢ Managed & motivated team to increase sales and ensure efficiency.
➢ Managed stock levels across stores and made key decisions about stock control.
➢ Analysed sales figures and forecasted future sales volumes to maximize profits.
➢ Analysed & interpreting trends to facilitate planning.
➢ Used business systems to generate reports across the stores.
➢ Proactively contributed to the formulation and direction of the retail strategy and implement projects.
➢ Effectively managed the P&L within the allocated budget in order to generate a profitable performance for the Area.
➢ Managed payroll budgets in line with Area sales performance.
➢ Ensured all stores adhere to compliance requirements in areas of operational activity, company policies and procedures.
June 2004 - June 2006
Woolworths, Store Manager
➢ Completed store operational requirements by scheduling and assigning employees & following up on work results.
➢ Managed store staff by recruiting, selecting, orientating and training employees.
➢ Managed staff development by coaching, counseling as well as following the disciplinary process where necessary.
➢ Achieving financial objectives by preparing the annual budget, scheduling expenditures, analyzing variances & initiating corrective actions.
➢ Discussing with the area manager about regional promotional policies and plan and submit reports to the area manager.
➢ Formulating pricing policies by reviewing merchandising activities & authorizing clearance sales
➢ Protecting employees and customers by providing a safe and clean store environment.
February 2003- May 2004
Woolworths, Supervisor (part-time)
➢ Responsible for all aspects of stock handling.
➢ Dealing with sales and admissions.
➢ Reconciling cash receipts on a daily basis.
➢ Monitoring the stock budget and ensuring standards of quality.
➢ Responding to customer complaints and comments in an efficient manner.
➢ Organizing special promotions and displays.
➢ Training and supervising members of the staff.
February 2001 - January 2003
Woolworths, Sales assistant (Part-time)
✓ Participating in the day to day running of the department.
✓ Keeping the shop and displays clean and tidy at all times.
✓ Operating the till and accurately handling cash, cheques and credit/debit cards.
✓ Assist in changing displays of shop stock Assist.
✓ Receiving deliveries, unpacking and re-shelving or stocking shelves.
✓ Ensuring all fire exits and escape routes are kept free from obstruction.
✓ Being vigilant at all times and to help minimise stock loss.
BSc Business Information Technology Open University, UK Graduated: May 2004
Higher National Diploma in Computer Hardware Langside College, Glasgow Graduated: May 2002