Supervisor IT Helpdesk
Diyar United Company
Total des années d'expérience :4 years, 9 Mois
• Supervisor IT Helpdesk - Diyar United Company
KGOC Project 2012 till know
• IT Helpdesk Coordinator - Universe Computers CO. - Shuwaikh - Kuwait
Dec. 2008 - 2012.
CBK Project 2008 - 2011/KGOC Project 2011 -2012
Job description: - Provide internal customer support for all IT departments
- Act as main/core IT contact desk for answer & correspond with all department managers /staff and other IT related entities orally and written.
- Proactively track projects and coordinates with other IT entitles.
- Perform first-level maintenance and troubleshooting of all
documents software, hardware, network, telephone and connectivity problems
- Assist users with issues/problems from a variety of sources.
- Coordinate /follow up customer orders to insure prompt
delivery and completion of projects/orders.
- Test, maintain, and prepare for disposal of IT assets.
- Manage, control, & follow up the relationship with outsourcers.
• Call Center Agent - World Group Company - Jabriah - Kuwait
Jan 2008 - Aug 2008
Job description: - Telemarketing the company's main product/s (mostly "Mazaya
Discount Cards")
I.T.: • Professional user of MS Windows (with managing & administering
skills/knowledge)
• Extensive user of MS Microsoft office.
• Professional user of CA Service Desk Manager ( for Log the calls -
reporting)
• Technical Support skills & experience "Physical/on-phone".
Arab Open University - Kuwait 2010/till date
• MCITD Certified ( extensive 9 month Diploma) Pitman Institute - Kuwait 2009 • IT Computing & Communication /Undergraduate"
• Kuwaiti Secondary School Certificate "Scientific Section" Al-Shaheen Eligibility School - Kuwait 2006/2007