Mohammed Rasheed Hussain

IoT Network Operations & Troubleshooting

• Delivered advanced Level 2 network support for IoT and Smart City infrastructures, diagnostics and resolving complex connectivity issues to ensure reliable device communication and minimal downtime.

• Conducted root-cause analysis for persistent IoT network failures and optimized data flow efficiency across hybrid environments.

Smart City Dashboard Development

• Designed and implemented dynamic, real-time dashboards using PRTG, Ops Manager, and ManageEngine, providing actionable insights into Smart City ecosystem performance, device health, and operational KPIs.

• Enhanced decision-making by visualizing incident metrics, uptime statistics, and health system indicators.

IoT Integration & Onboarding

• Built Onboarding framework for IoT clients and sensors, integrating them into centralized monitoring platforms into (NTT data, PRTG, and ManageEngine)

• Automated device registration, alert configuration, and health checks, significantly improving onboarding speed and monitoring accuracy.


Project-to-Operations Handover

• Maintained close alignment with project delivery teams throughout implementation, proactively identifying and closing gaps to ensure a seamless, gap-free transition from project completion to operational handover.

• Contributed to AI-based monitoring initiatives using SenseNebula (SenseTime), implementing intelligent alert systems.

• Collaborated with stakeholders across project and operations teams to ensure smooth project deliveries.

• Led operational readiness and go-live support for newly delivered Smart City solutions (Digital ID, Smart Parking, Access control public wifi, SmartHome), validating system performance and device health before formal handover into steady-state operations. ensuring successful rollout of monitoring frameworks and IoT connectivity.

• Network Troubleshooting & Support: Provided Level 2 support for IT network connectivity issues, performing in-depth analysis and troubleshooting to resolve complex problems.
• Dashboard Development & Reporting: Designed and implemented dashboards providing real-time insights into the integrated ITSM environment, including system health, incident status, and performance metrics. (PRTG, Ops manager)
• Client Onboarding & Management: Developed and executed a streamlined process for onboarding client services onto IT infrastructure monitoring tools (Site24x7, PRTG, ManageEngine), ensuring seamless integration and ongoing support.
Supported major Smart City initiatives with SDAIA, contributing to IoT and intelligent infrastructure deployments for Qiddiya, Red Sea, NEOM, and Alula.

• ITSM & Monitoring Tool Expertise: Expert in integrating and utilizing multiple ITSM, Service Management, Incident Management, and Monitoring tools like Solarwind and ManageEngine.
• NOC Process Establishment: Established and documented NOC processes within SharePoint, improving operational efficiency and consistency.
• Network Analysis & Performance Reporting: Analyzed network traffic patterns and provided technical advice on major failures, minimizing downtime and service disruptions; prepared management reports on SLA performance, providing valuable insights into service delivery and areas for Improvments.
• DevOps Collaboration & API Integration: Collaborated with DevOps teams to configure REST APIs for projects related to smart solutions, smart city initiatives, and IoT integrations.
• Monitoring & AI Integration: Experience with centralized monitoring and AI alert integration using Sense Nebula (Senstime) for SDAIA projects, including advanced predictive monitoring capabilities supporting SDAIA's Smart City analytics

• Managed 24/7 operations of enterprise network infrastructure, leading a team of
engineers and technicians to maintain LAN, WAN, and VPN connectivity across
multiple sites in kingdom.
• Monitored and optimized network performance using SolarWinds, Nagios, and PRTG,
resolving issues proactively and troubleshooting via Wireshark/TCP dump for packet
level analysis.
• Oversaw installation, configuration, and security of routers, switches, and firewalls,
implementing access controls, intrusion detection, and network segmentation
(VLANs, OSPF, BGP, EIGRP).
• Managed uptime and IP allocation for high-capacity urban wireless base stations,
ensuring continuous district-wide coverage, and designed network topology
diagrams and disaster recovery plans.
• Optimized ITIL-based incident, problem, and change management processes using
BMC Remedy and manage engine, significantly reducing MTTR for critical smart
infrastructure faults, while coordinating with ISPs/vendors on issue resolution.
• Adept at leveraging SolarWinds and other network management tools to track
performance metrics.
• Implemented network security protocols, including access controls, firewall policies,
and intrusion detection systems.
• Designed and deployed network topology diagrams and disaster recovery plans.

• Delivered 24/7 Level 1 network support for business customers, resolving service
issues end-to-end via calls/tickets and coordinating with carriers, vendors, and L2/L3
teams on escalations.
• Monitored network performance, alarms, and base station availability (bandwidth,
latency, packet loss, UPS/backhaul status) using SolarWinds Orion, Infovista, and
CACTI to proactively identify outages.
• Perform fault management by coordinating support resources and managing
technical escalations to meet KPIs.
• Follow up with carriers and vendors to resolve technical issues
• Manage and support service-managed solutions for business customers
• Prepare notification and alert reports for link failures