Mohammed Sadique شريف

System and Network Engineer في Diyar United Company

• الكويت - الفراوانية
• أغسطس 2010 إلى مايو 2011

 I am part of Managed Services Team of Diyar United Company based out of Kuwait, providing in house and client support.
 Managing all Windows based servers, applications and tools.
 Taking care of Windows, AD, Exchange Servers, Antivirus, backups, Spam filtering and Monitoring applications.
 Providing Incident Management, Problem management and Change management.
 Providing On call support at business hours / off business hours.
 Monitoring servers for performance, mail flow, backups, log files and troubleshooting related issues.
 Maintaining center domain, links, licenses, etc. Agreements and registration
 Providing in house and at client’s side presentation describing services offered by Managed Services.
 Setting up sites of new clients to direct their alerts (SCOM, IBM Director, SMS, WhatsUp Gold, Solarwinds etc.).
 Setting up of new sites to receive automatic notification and periodic reports for Antivirus, Backup, WSUS, and service Availability.
 Continuous monitoring of VPN connections to all clients side to make sure they are accessible when needed
 Ensure that clients SLAs are being met, and generate monthly reports.
 Performing periodic maintenance like patch installation, mailbox movement, backup & restore and implementing change requests.
 Coordinating with Hardware, Network team and vendors for respective problems in the Environment.
 Maintaining and Updating technical & process related documents.