BMC Remedy Consultant
Salam Telecom
مجموع سنوات الخبرة :14 years, 2 أشهر
• Business requirement analysis, design, development, testing.
• Building Solution presentation to deferent stakeholders inside organization.
• Creating a detailed business analysis, outlining problems, opportunities and solutions for a business.
• Defining business requirements and reporting them back to stakeholders.
• BMC Remedy Foundation data validation, maintaining assets in BMC CMDB and promotion using Data Management Tool or ADDM/third part party system.
• Planning and monitoring.
• Experience working on BMC AR System 7.x, 8.x, 9, ITSM 7.x, 8.x, 9(19. xx), atrium CMDB 7.x, 8.x, 9, SLM 7.x (19. xx), AIE Integration and SRM 7.x, 8.x, 9(19.xx), Smart IT, DWP.
BMC Remedy AR System Implementation, Developer and Administration and supporting large Remedy (ARS) applications while working on several projects.
An implementation workshop for Remedy AR System 7.x, 8.x, 9 & ITSM 7.x, 8.x, 9, SRM 7.x, 8.x, 9
Role and Responsibilities:
• Installation and configuration of BMC Remedy AR System 7.x, 8.x, 9 & ITSM 7.x, 8.x, 9, SRM 7.x, 8.x, 9 applications
• BMC Remedy Service Desk Foundation data validation and promotion using Data Management Tool.
• Implement BMC Remedy Foundation data and Application.
• Configure Service Catalog.
• Deployment of customizations on Test and Production servers.
• CRM Development Project.
• Created the required Service requests.
• Overall Administration of the AR System Server.
• Providing Training and support to users.
Developer for Page Solutions, KSA
Position Software Engineer
Description Developer
Tasks & responsibilities • Software development including requirements, design, coding, and Supporting Microsoft Dot Net Framework.
Web Base development using Microsoft ASP.NET.
Master in computer management Computer Software Development.
Bachelor in Computer Application (BCA)