system administrator
Computer network systems
Total years of experience :15 years, 2 Months
System Administrator with 10+years of UAE experience
Technical expertise
Managing Active directory (Windows2003, 2008 and 2012)-
• Technical projects in implementation of Windows active directory 2003, 2008 and 2012.Including Migration from windows server 2003 AD to windows server 2008 and 2008 to 2012.
• Implementation and managing of Forest trusts in Multiforest environments.
• DNS infrastructure, DHCP servers (Split scope 80/20 and Load Balance or Hot Standby mode in windows 2012), DFS servers, Printer servers And HP jetadmin, Webservers, Organization units, Group policy (Administrative templates, Scripts), AD Sites, and Replication Topology.
Exchange servers 2007, 2010 and 2013
• Creating user, linked, shared and resource mailboxes.
• Creating dynamic and security groups.
• Managing Admin roles for helpdesk support and Level 2 engineers.
• Creating rules and policies for recipients.
• Implementation and managing of exchange servers, Databases and DAG
• Troubleshooting Non mail delivery reports with smart Hosts and Edge firewall.
Microsoft Hyper V 2012 R2 -Implementation of Hyper V failover clusters. Configure and Managing the Hosts, Virtual switch and VMs through Hyper V manager and failover cluster.
Microsoft cluster shared volumes -For the redundancy in the File servers and Hyper V cluster
VMWARE vSphere
• Installation and configuration of ESXi Hosts in vSphere HA, vSphere FT and DRS clusters.
• Virtual machine migration with vMotion and
• Managing Virtual machines, VM clones, VM templates and vSphere replication
• Configuring and Managing VApps, Resource pools, Virtual networks and storage. Resource Management and monitoring through vCenter operation Manager. Configure ESXi Host Access roles authentication permissions
• Prepare High Availability for vCenter SSO, vCenter Web client, and vCenter inventory service and vCenter server
• VSphere update manager- creating a patch baseline and staging patches to the hosts.
Patch management - Kaseya management software, SCCM 2012, WSUS and Manage engine
Software distribution, Inventory Reports, and Remote administration- Kaseya management software, SCCM 2012, and Manage engine -
Antivirus servers-Symantec & FOREFONT&SCEP 2012
Backup solutions-Backup Exec 2014 and 2016 .And DPM 2010 and CA arc server backup 2014.EMC networker 8.2
Ticketing systems as per ITIL process - Kaseya management software, BMC remedy and Manage Engine Service Desk plus
Storage -Dell EqualLogic PS 6110 and HP EVA 6400-SAN zoning and creating VDisks.
Hands on experience in HP ML 110, 150, 350, 580, 370, HP DL 360, 380, 570 and Fujitsu Siemens TX 300, HP c7000 enclosure with HP 460 C blade servers
As Service desk analyst--Monitor all the service calls by the engineers according to, Escalate issues to the top management as well as clients, Prepare reports And Follow the ITIL process. Supervise the Service desk support staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with administrative issues as needed by the engineers. Gather and analyze metrics to benchmark the Service desk performance and identify trends in Service desk as per the SLA.
Management skills
Administrator-Desktop support (Monitor all the service calls by the engineers according to SLA (The SLA intended to complete all Hardware related RFSs within 4 hours), Escalate issues to the top management as well as clients, Follow up with third party vendors, Prepare reports And Follow the ITIL process .
Technical
Managing windows 2003 Active directory , Exchange server, and File servers
Create users, mailboxes, and shared folders and NTFS permissions.
Managing the daily backup Of File servers and Exchange server with Backup Exec 11d.
Follow the ITIL processes including managing all help desk activities of help desk engineers, Change requests, updating configuration database.
Hands on experience in servers HP DL 360, 380 and HP ML 370 G4.
Backup with IBM total storage (LTO 2 &8 drives) and VERITAS Backup Exec 11d.
Company : NADIA Recruitment and Management Services, UAE
Designation: IT administrator in charge of 3 Branches (21/11/2004 -12/04/2007)
\[Windows 2003 Active directory Domain with 3 sites. Wan connection (leased lines) between sites. Intranet web server, Database server (Mysql) and File servers. SBS 2003 using as exchange server for POP3 connection, \]
Major Project implementations & Job responsibilities…
Windows server 2003 Active Directory Domain Implementation and Management:
• Creating domain users, groups, OU and sites. Implement Additional DC in site and configure Replication Interval. Creating Group Policies to provide limited access to their local computers.
• Create share folders and assign NTFS permission as per security policy.
• Server hardware Migration-Moving Domain controller to new server Hardware.
Configure SBS 2003 server as Exchange server and Create mail boxes for users and assign pop3 connector.
Implementation and Monitoring of CISCO 1721 and 800 series Routers running on WAN Links between the Branches.
Responsible for Intranet Web server access (Deny or allow) security policy management, and Application module access security policy for users in Application level. And MYSQL Database Connectivity.
Implemented and Management of ISA Server 2004 and 2006 as proxy and firewall.
Administration of Fax server (Right fax) and print servers (Hp jet admin).
Builds and maintains vendor relationships and manages the purchase of hardware and software products. Maintain software licensing and copyrights .Prepare and maintain the documents of entire network structure.
Company: Team Frontline Private Limited, ISO 9001 certified company Cochin, India
Designation: Customer Support Engineer (2/10/2001 - 31/05/2004)
Job Profile
Worked as Resident support engineer in charge of organizations have multiple sites. .
• Worked with Most customer satisfaction by solving both hardware and software problems within less time.
• Maintain the Annual maintenance contract.
Designing, Implementing, configuring of systems/servers in Windows2000 LAN environment.
Installation and trouble shooting of servers, and systems in both OS level and Hardware level.
Technical Certifications: Microsoft -MCSE-Windows server 2012 CISCO - CCNP-Switching and Routing (CISCO ID: CSCO11820498) Exin - ITIL V2 & V3 Microsoft -MCITP-Enterprise Administrator on Windows server 2008 Microsoft -MCTS - Exchange server 2007 and 2010 Microsoft -MCTS – Hyper V 2008 R2 server Microsoft -MCSE-Windows server 2000 & 2003