Mohammed Shams El Din, Sales And Marketing Executive

Mohammed Shams El Din

Sales And Marketing Executive

1DMA

Location
Egypt - Alexandria
Education
High school or equivalent, 75%
Experience
13 years, 3 Months

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Work Experience

Total years of experience :13 years, 3 Months

Sales And Marketing Executive at 1DMA
  • Egypt
  • February 2017 to August 2017
Customer Service Representative at Vodafone
  • Ireland
  • September 2016 to January 2017
Technical Support at HTC
  • Egypt - Cairo
  • April 2016 to September 2016
Technical Support at Vodafone
  • Egypt - Cairo
  • March 2015 to April 2016
Customer Service Representative at Stream Global Services
  • Egypt - Cairo
  • August 2013 to January 2015

Customer Service Representative

Customer Service Representative at Sutherland Global Services
  • Egypt - Alexandria
  • January 2011 to March 2013

Customer Service Representative

Reservation Supervisor at Hilton Waterfalls
  • Egypt - Sharm el Sheikh
  • May 2006 to December 2008
Reservation Agent at Hilton Borg El Arab
  • Egypt - Alexandria
  • March 2006 to April 2006
Guest Service Agent at The Desert Rose Resort
  • Egypt - Hurghada
  • February 2005 to February 2006
Receptionist at Concorde El Salsm Hotels
  • Egypt - Sharm el Sheikh
  • January 2002 to January 2005

Education

High school or equivalent, 75%
  • at Don Bosco Institute
  • June 2001
Diploma, 80%
  • at Don Bosco
  • June 2001

Specialties & Skills

Receptions
Customer Satisfaction
Guest Service
Telephone Skills
Customer Service
CUSTOMER SERVICE
NEW ACCOUNT
SOLUTIONS
TELEPHONE
Customer Service
Customer Service Representative
Technical Support

Languages

English
Expert
Arabic
Native Speaker
Italian
Intermediate

Training and Certifications

How to handle guest complain (Training)
Training Institute:
How to handle guest complain
Date Attended:
June 2004

Hobbies

  • Music - Riding Horses - Reading