Guest relation officer/Representative
Relais Cavour
Total years of experience :9 years, 7 Months
Preparation of cash and cash on hand to provide, as required, as well as the closing operations. Check and update the computer record, capture and record customer, assign rooms, control and record the charges, manage payments and invoicing rooms, manage logistical needs of the guests and to intervene or take action in the event of problems that can occur during the shift night.
Production and Operations Department Manager Apr 2009 - Present
MEG M&G SRL, La Fontana Di Venere/ La Fontana Srl.
Planning and Food production, Menu Engineering, Customer service and Satisfaction achievement, Budgeting, Sales and Purchase, Roastering, Assist Owner in every foot step in achieving company goal. Daily based problem solution and Guest relations.
Food and Beverage Manager Jul 2006 - Mar 2009
Menu Engineering, Food production and food service controll and management, monitoring purchase and invent, banquet and catering management, Host, Guide to guest relations. Budget and achievement yield in Sales.
Director and Chief Executive Dec 2000 - May 2003
NDPL and Natural Fibre Services (Feaz Group) Looked after export and documentations, coordination with banks and related office. Mission achievement with leading company goal.
Postgraduate Diploma in Hospitality Management Jul 2003 - Aug 2005 BHMS Lucerne, Switzerland (Business and Hotel Management School)
An Internship favouring Post graduation in Hotel and Hospitality Management.
Internship regarding Kitchen and food production management as a part of Post Graduation in Hotel and Hospitality Management.
Service Diploma/Trainee Apr 1998 - Aug 1998 Hotel Bad Schachen, Lindau, Germany
BA (Hons) in Political Science Aug 1986 - May 1988 Dhaka University Pass course completion successfully and awarded certificate.
