ITO Country Support Leader
Standard Chartered Bank
Total years of experience :13 years, 9 Months
• Managing IT Bank projects related to OPS automation and banking enhancement with Central Bank of Jordan and SC Global Systems teams such like Core Banking, ISIS MQ, ACH, Blacklist, Dormant and CBJ systems.
• Managing the IT support team (3 Members) and support activity related to daily tasks, service desk support and changes related to ITO.
• Working with GIA and External audit by providing them with the required documents and evidences for IT department, and the required audit information for SCB departments in scope of IT systems infrastructure.
• Monitoring SCB ATMs across the branches and provide the required support in coordinate with the global Sparrow ATM, UNIX team and NCR Jordan.
• Managing the data canters activity of the bank in headquarter and branches, and perform the required support and reports. implements the infrastructure changes and updates.
• Managing the backup for the bank on ARCservs solution and other back up practice regarding to the bank policy.
• Coordinate the hardware activity to add/replace the faulty peripherals, upgrading the firmware software; Hardware service calls include desktops, laptops, monitors, printers.
• Performing the DR BCP activity twice a year and provide SCB bank teams with the required support to finish the practice quarterly.
• Creating the change tickets and procedure regarding to the bank and ITIL policy to upgrade and fix the bank data centers and banking systems.
• Troubleshooting technical problems and implementing solutions in-coordinate with bank vendor and global teams regarding to Sql servers, MQ ISIS and infrastructure (Network & Data Center)
• Security monitoring and patching System upgrades on both workstation and Server level.
• Remedy system ticket tracking and support.
• IT maintenance contacts and IT Equipment’s Purchasing within agreed budgets.
Managing the IT Department in Transmed Jordan and providing the required support and advise for the company and the employees inmany diffrent systems and in the IT infrastructure
Running and managing a proactive team for support the staff and Agents (400 Employee) responsible for delivering a high quality, customer-focused professional service 24/24 hour a day. Providing the very highest level of technical support and customer service to the Contact Centre community.
Coordinate with the Contact Center Vendors and Mobily KSA Team for the troubleshooting and updating operation on Servers, Network, Systems and Logistic operation.
Omnix was my first experience and my first step in my career, I started work with Omnix as a help desk support engineer providing the required IT support for company with, after short period and Based on the good responses that I have received during my support work from company staff, my name has been nominated to participated in Holy Makah Municipality Project (HMM) and Passport Iraqi System (PIS) as Technical support engineer for Oracle Siebel Systems in a dual role as a implementers with implementation team and as System Administrator with Infrastructure team .
University Training in Zain Jordan to complete my graduation requiremnts