Help-desk and technical support Engineer
Jo'com
Total years of experience :11 years, 4 Months
- Troubleshoot and resolve Incidents (on Laptops/Desktops or Printers).
- Support day to day operations.
- Follow up on the daily and monthly KPI Control
- Manage \ maintain network activities.
- 1 year Experience in user administration in Active Directory
- Sites survey
- Servers installation and rules preparation
- Wireless solutions
- IP telephony system and installations
: (Outsource at Fine-Nuqulgroup)
- Troubleshoot and resolve Incidents (on Laptops/Desktops or Printers).
- Support day to day operations.
- Follow up on the daily and monthly KPI Control
- Work on ShortMaze ticketing system.
- Manage \ maintain network activities.
- 1 year Experience in user administration in Active Directory
23/
- Support day to day operations.
- Work as per service management process.
- Work on SM 9.0 ticketing system.
- follow up on the daily and monthly KPI Control (Data center access log and Environmental check).
- Troubleshoot and resolve Incidents.
- User administration in Active Directory
Computer (Software/Hardware) & Network training in IT Department.
- Create topology networks.
- Create Network cable types
- Troubleshoot software and hardware incidents (windows error codes and error messages meaning .. etc.)
Training for one year, 2/2012 - 3/2013
GCE-General Computers and Electronics Company
University Training on the network components (Cisco switches, routers...) Troubleshooting and problem solving (Software/Hardware)
Feb/2010 - end of May/2010
GRADUATION PROJECT
(MNP)Mini Notepad
A portable notebook that gives the user the ability to write and draw the notes in a simple and flexible way by using touch screen (Similar to i-pad). The project enables the user to save /retrieve his works using MMC card.
I used MickrBasic & MickroC to program the project IC.
(BAU) , Al Salt – Jordan BSc in Computer System Engineering Evaluation ( Very Good )