IT Technician
Shell Egypt
Total years of experience :21 years, 10 Months
•Manage and develop a Database System.
•Network Environment installation (cabling, Switching, Camera, NVR, and Routing).
•Performing preventive maintenance.
•Installing and configuring computer operating systems and applications.
•Maintaining computer hardware and replacing parts as required troubleshooting
system and network problems and solving hardware or software faults talking staff
through a series of actions, either face-to-face or over the telephone, to help setup
systems or resolve issues.
•Providing support, including documentation and reports as required.
•Coordinate with other team members to achieve user satisfaction.
•Monitor Assigned Branches Connectivity.
•Monitor Information Security Policy Execution.
•Scheduled backup of users' data.
•Organizes information by studying, analyzing, interpreting, and classifying data.
•Document all troubleshooting and incident management actions via the electronic
incident management system in a timely manner.
•Responsible for GPS tracking devices.
•Responsible for Thuraya satellite phone.
•Undertake any other reasonable task as assigned.
•Timely and accurately, respond to the assigned tickets and emails.
•Manage information technology department.
•Manage and develop Database System Microsoft SQL Server 2008R2.
•Plan, organize, control, and evaluate IT and electronic data operations.
•Manage IT staff by recruiting, training, and coaching employees, communicating job.
•expectations and appraising their performance.
•Design, develop, implement and coordinate systems, policies, and procedures.
•Ensure security of data, network access, and backup systems.
•Act in alignment with user needs and system functionality to contribute to
organizational policy.
•Identify problematic areas and implement strategic solutions in time.
Contributes to team effort by accomplishing related results as needed.
•Audit systems and assess their outcomes.
•Preserve assets, information security, and control structures.
•Handle annual budget and ensure cost-effectiveness.
•Provides up to 19 sites.
•Opening 5 new branches with full infrastructure and connecting to the HQ.
• Provide New ERP Software.
•Provide New CRM Software.
• Provide New HR Software
•Identifies client requirements by establishing personal rapport with potential and actual clients and other persons in a position to understand service requirements.
•Collects data by identifying sources of information; designing survey and collection methods.
•Organizes information by studying, analyzing, interpreting, and classifying data.
•Resolves retrieval problems by altering the design to meet requirements.
•Prepares reports by collecting, analyzing, and summarizing information.
•Prepares references for users by writing operating instructions.
•Maintains historical records by documenting system changes and revisions.
•Maintains client confidence and protects operations by keeping information confidential.
•Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
•Contributes to team effort by accomplishing related results as needed.
•Establishes and revises database by conferring with analysts and programmers to code and retrieve data.
•Maintains database by entering data.
Manage and maintain the clients IT systems, this includes but is not limited to:
1. Server management.
2. Workstation management.
3. Business IT planning.
4. Network Security.
5. Maintaining Data (Integrity/Security/Backup/Storage)
6. Produce all necessary documentation (Scheduled visit report/Monthly system report/Site Documentation.
7. Organize bi-annual health check.
8. Prepare recommendations and proposals (as per Purchasing Procedure)
9. Ensure clients satisfaction Liaise with focal point on all IT aspects.
10. Promoting unlimited product and services to the client.
The leadership of IT technical team, Point of Sales, and Telecommunications for high level of availability, security and resiliency. Manage, build and deploy new IT infrastructure that are based on industry standards. Establish technical priorities, standards and procedures, ensure sufficient network/system capacities for organizational needs, and key member in defining IT strategy.
- In addition, of my duty this includes but is not limited to :
҉ Organizing resources as needed for the clients .
҉ Keep current on all unlimited policies and procedures.
҉ Ensure clear and concise communications.
҉ All Services shall be performed in a timely, professional manner in Accordance with the best practice in the information technology.
- Manage and maintain the clients IT systems, this includes but is not limited to:
1. Server management.
2. Workstation management.
3. Business IT planning.
4. Network Security.
5. Maintaining Data (Integrity/Security/Backup/Storage)
6. Produce all necessary documentation (Scheduled visit report/Monthly system report/Site Documentation.
7. Organize bi-annual health check.
8. Prepare recommendations and proposals (as per Purchasing Procedure)
9. Ensure clients satisfaction Liaise with focal point on all IT aspects.
10. Promoting unlimited product and services to the client.
• Make The Plan Of Infrastructure.
• DISASTER SITE System.
• FIX System (Financial Information Exchange)
• E-Trade Project (Current)
• BimsI Program (Account S.W)
• Mubasher Pro Program (Prices S.W)
• Mist Program Cable & Satellite (Prices S.W)
• Designed, Setting up and maintain +
• Cabling the network. (150 Point)
• E-Trade Project.
• BimsI Program (Account S.W)
• Mubasher Pro Program (Prices S.W)
• Mist Program Cable & Satellite (Prices S.W)
• MistI Program Workstation.
• Designed, Setting up and maintain
• Cabling the network. (50 Point)
• Configuring and support for Accounting systems (double click)
.• Helping with graphic applications.
"Adobe Photoshop, swish, Dream weaver".
• Designed web site: www.sofiegypt.com march.
• Designed a product logo.
Computer Operator