mohaned elsawi

Led the IT operations for the Ministry’s building-affairs sector, ensuring 99% system uptime and stable performance across all critical applications and infrastructure.
Managed and executed multiple IT projects, including system migrations, hardware upgrades, and software deployments, delivering all projects on time and within budget.
Designed and implemented security controls that strengthened the ministry’s cybersecurity posture and reduced operational vulnerabilities.
Monitored and optimized the performance of servers, networks, and enterprise systems, resulting in improved reliability and faster issue resolution.
Developed IT strategies and technology roadmaps fully aligned with ministry goals, enhancing efficiency and supporting digital transformation initiatives.
Enforced IT policies, standards, and compliance requirements, improving governance and reducing operational risks.
Supervised and guided IT staff while providing high-level technical support to end-users, which improved service response time and overall user satisfaction.
Collaborated with senior leadership to support planning, budgeting, and resource allocation for IT operations and infrastructure.

Managed overall operations for the kids club and restaurant, ensuring smooth daily
workflows, high service quality, and strong customer satisfaction.
Oversaw staff hiring, onboarding, and training programs, providing clear job descriptions
and performance expectations to improve team efficiency.
Designed organizational roles and reporting structures while developing KPI frameworks
and taking corrective actions to enhance operational performance.
Led marketing and promotional activities, including planning and executing digital and
traditional marketing campaigns that improved brand visibility.
Created and managed social media content strategies, increasing engagement and
improving online presence across major platforms.
Developed SEO plans and monitored website analytics to optimize traffic and enhance
customer reach.
Measured and reported the performance of marketing campaigns while evaluating
competitor strategies to guide business decisions.

Supervised onsite kids activity programs, ensuring safety, engagement, and successful
implementation of special events.
Oversaw restaurant operations including dine-in and delivery services, ensuring
compliance with quality standards and improving customer experience.

Delivered IT solutions that supported research activities, academic programs, and
administrative operations within the UNESCO Chair.
Provided network troubleshooting and server maintenance, ensuring stable
connectivity and continuous system availability.
Supported workshops, seminars, and video conferences, enabling smooth technical
operations for national and international participants.
Managed vendor contracts and negotiated with third-party service providers, improving
service quality and reducing operational delays.
Installed and configured software applications, managed user accounts, and performed
regular data backups to maintain system integrity and prevent data loss.

Participated in technology-related projects and evaluated their technical requirements,
helping ensure proper implementation and alignment with organizational needs.

Delivered daily IT support to staff across multiple departments, resolving technical
issues efficiently and improving overall user productivity.
Maintained hardware, software, and internal network components, contributing to high
system availability and stable day-to-day operations.
Installed and configured essential applications, ensuring smooth deployment and
minimizing downtime during updates and rollouts.
Provided hands-on troubleshooting for end-users, reducing recurring issues and
improving response time for technical requests.
Supported routine operational tasks and collaborated closely with colleagues to ensure
uninterrupted workflow and reliable access to IT services.