Mohannad Ahmad

• Established and maintained strong business relationships with customers and agents in South Korea, Philippines, Indonesia, Malaysia, Singapore, Thailand, Taiwan and heavily involved with major trade houses in Japan

• Took part in several business trips to Asia and established strong communication skills with people of different cultures as well as learnt various business practices

• Prepared and executed action plans to effectively seek out sales leads and prospects

• Maintained a constant focus on market dynamics in Asia on a daily basis

• Frequently conducted external calls with regional representatives to inquire about market progress and customer performances

• Employed DUBAL/EMAL feasibility methods, company procedures and codes of business ethics while negotiating price and contract terms with customer

• Negotiated the terms of orders and contracts with the aim of maximizing profitability while maintaining customer satisfaction

• Regularly performed sales analysis support for regional sales management

• Attended several courtesy visits in Japan and Korea to meet existing customers of DUBAL/EMAL and to address any concerns

• Attended internal customer visits from both technical and commercial aspects.

• Represented the company at several trade fairs and exhibitions around Dubai and responded to potential business inquiries

• Ensured the efficiency of carrying out daily tasks as the middle man between DUBAL/EMAL customers/agents/traders and internal operations

• Provided sales administration support though various DUBAL/EMAL sales operations

• Ensured legal & profitable contract terms for DUBAL/EMAL customer contracts on quarterly/ yearly basis

• Ensured exceptional quality of service and flexibility was given to DUBAL/EMAL customers in order to promote the brand further

• Created strong ties between back office operations of
DUBAL/EMAL and major trade houses in Japan

• Consistently achieved and exceeded the monthly sales target in Asia through effective planning of shipments

• Played a vital role in the development of DUBAL/EMAL Customer Portal which was recognized as one of the best business developments in the region

• Supervised the Asian team consisting of 4 subordinates by creating a friendly environment based on trust while ensuring good quality in work delivery

• Executed spot price fixing as well as price hedging requests on a daily basis

• Documented customer complaints and provided support to customers on any issues

• Heavily involved in the use of SAP system and its functions

• Directly contributed to the increase of market share by providing high quality customer service

• Conducted familiarization meetings for new graduate
trainees visiting our department

• Designed a manual for future trainees joining
DUBAL/EMAL consisting of all steps involved in the operation of departmental tasks

• Gained valuable knowledge about the Aluminium industry and its global operations

• Made accurate and rapid cost calculations

• Provided customers with support and regular assistance

• Checked and managed quantities of goods in stock

• Recorded sales and order information and forwarded
copies to the sales office

• Attended intensive graduate trainee courses to prepare
understanding and understand departmental functions around DUBAL/EMAL