Sales Executive
DUBAI ALUMINIUM (DUBAL)
Total years of experience :15 years, 0 Months
• Established and maintained strong business relationships with customers and agents in South Korea, Philippines, Indonesia, Malaysia, Singapore, Thailand, Taiwan and heavily involved with major trade houses in Japan
• Took part in several business trips to Asia and established strong communication skills with people of different cultures as well as learnt various business practices
• Prepared and executed action plans to effectively seek out sales leads and prospects
• Maintained a constant focus on market dynamics in Asia on a daily basis
• Frequently conducted external calls with regional representatives to inquire about market progress and customer performances
• Employed DUBAL/EMAL feasibility methods, company procedures and codes of business ethics while negotiating price and contract terms with customer
• Negotiated the terms of orders and contracts with the aim of maximizing profitability while maintaining customer satisfaction
• Regularly performed sales analysis support for regional sales management
• Attended several courtesy visits in Japan and Korea to meet existing customers of DUBAL/EMAL and to address any concerns
• Attended internal customer visits from both technical and commercial aspects.
• Represented the company at several trade fairs and exhibitions around Dubai and responded to potential business inquiries
• Ensured the efficiency of carrying out daily tasks as the middle man between DUBAL/EMAL customers/agents/traders and internal operations
• Provided sales administration support though various DUBAL/EMAL sales operations
• Ensured legal & profitable contract terms for DUBAL/EMAL customer contracts on quarterly/ yearly basis
• Ensured exceptional quality of service and flexibility was given to DUBAL/EMAL customers in order to promote the brand further
• Created strong ties between back office operations of
DUBAL/EMAL and major trade houses in Japan
• Consistently achieved and exceeded the monthly sales target in Asia through effective planning of shipments
• Played a vital role in the development of DUBAL/EMAL Customer Portal which was recognized as one of the best business developments in the region
• Supervised the Asian team consisting of 4 subordinates by creating a friendly environment based on trust while ensuring good quality in work delivery
• Executed spot price fixing as well as price hedging requests on a daily basis
• Documented customer complaints and provided support to customers on any issues
• Heavily involved in the use of SAP system and its functions
• Directly contributed to the increase of market share by providing high quality customer service
• Conducted familiarization meetings for new graduate
trainees visiting our department
• Designed a manual for future trainees joining
DUBAL/EMAL consisting of all steps involved in the operation of departmental tasks
• Gained valuable knowledge about the Aluminium industry and its global operations
• Made accurate and rapid cost calculations
• Provided customers with support and regular assistance
• Checked and managed quantities of goods in stock
• Recorded sales and order information and forwarded
copies to the sales office
• Attended intensive graduate trainee courses to prepare
understanding and understand departmental functions around DUBAL/EMAL
Bachelors of Business Administration, Business Management Concentration
Higher Diploma in Information Technology