IT support engineer
PremaIT
Total years of experience :3 years, 3 Months
To provide technical assistance to computer users, answer questions or resolve computer problems for clients in person, via telephone, remotely, assist concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems, oversee the daily performance of computer systems Answer user inquiries regarding computer software or hardware operation to resolve problems Enter commands and observe functioning of system to verify correct operations and detect errors Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support Refer major hardware or software problems or defective products to vendors or technicians for service Train others in the proper use of hardware or software Determine requirements for new systems or modifications
To support users' PC's and solve their problems and make sure that the user's doesn't have any problems all the time.
Experts911 are a leading Managed IT Services Provider. We enable small and medium sized businesses to focus on their business without worrying about their IT needs. We believe that people and companies deserve to have a safe, secure, and stress-free computing experience at an affordable price, so we are ready to assist with all IT issues and infrastructure requirements. We specialize in IT services, information security solutions and IT consultancy.
As a trainee at experts911, i learned many things about IT solutions and support, I was a part of the company and I worked with them as an employee. So i will describe the company (general idea), which type of works we can do, what types of services we offer to the companies andwhat I learned there.
• B.Sc degree-Electronics engineering _2013, Yarmouk University