Mobility Specialist
British Council
Total years of experience :16 years, 6 Months
***Stakeholder Management
• Act as point of contract for landlords of employee accommodation matters
• Coordinate tasks with others, e.g. internal colleagues or external contractors/suppliers, to complete time-limited activities, within established procedures, in order to ensure efficient delivery of services.
• Source suitable accommodation for different types of staff accommodation, teaching, UKA accommodation, lease management, maintenance of UKA accommodation
• Develop strong relationships with Global Mobility Team and other mobility assistants in the region
• Provide relocation information and support; shipping, customs clearance, storage details
***Process and Documentation Management
• Deliver a range of administrative work within agreed mobility corporate and local procedures, to maximise quality, continuity and efficiency
• Create, in coordination with the relevant HR teams and line manager detailed relocation budget and relocation plan framework, incountry information matrix
• Obtain all information related to expat staff health, safety and security in Jordan, benefits, and claims.
• Maintains accurate records and processes for visa and national ID
• Develop reports, analysis and interpretation of data, tasks or information, presenting findings/results accurately and appropriately when requested
• Plans and prioritises own work activities, responding to changing requirements to ensure effective delivery of responsibilities over a daily/weekly time horizon
• Liaise with mobile employees and outbound country HR to collate necessary information, documentation and data
• Maintain country HR informed of mobility statuses and position of employees onboarding preparation
• Raising purchase requisitions for Mobility and HR
***Customer Service and Support
• Receives and responds to enquiries from/to customers as single point of contact on queries relating to mobility within a country or number of countries
• Conduct and complete all pre-move interviews to assess move preferences and special needs .
• Maintain a list of social service providers to help meet relocated staff economic and social assistance needs related to the relocation; refer them to the appropriate local agencies /service providers for assistance in meeting special needs
• Highlight any issues to country HR, recommend solutions and work in partnership to resolove any issues in a timely and efficient manner
• Provide relocating employees with pre-cultural and country induction information and high customer service
• Provide lists of suitable schooling with links on how to apply and offer further support were necessary
***Highlights:
• Activate all policies & administrative functions in compliance with management strategy & business needs.
• Improve medical insurance client requirements of cost effectiveness, quality, selections, benefits & services.
• Successfully launched new processes complies with internal standards & procedures.
***Key Responsibilities:
• Handle all HR & Administrative functions in compliance with regulations & organizational policies.
• Health insurance proposal submissions in term of client’s requirements, needs & targeted cost.
• Health insurance analysis in term of required cost, quality, services, benefits & network coverage.
• Health insurance plans & selections, recommendations & consultations.
***Highlights:
• Improve Talent Management Operations processes & activities, Deliver HR Services, Utilize resources.
• Categorize HR Outsourcing, Client’s HR Solutions, Client’s Satisfaction & Transparency, Expand business volume.
• Budget control, Financial analysis, Cost reduce, Improve Services & Quality.
***Key Responsibilities:
• Handle client’s Manpower services with end-to-end process (recruitment up to offboarding teams)
• Administrate client’s HR Manpower services contracts & Renewal, requirements & amendments.
• Prepare project/account KPIs, plan & cost, approve it with concerns stake holders and set all needed processes and procedures incompliance with regulations and organizational policy, supervise day-to-day project updates with stakeholders in order to meet deadlines, cost & project KPIs, weekly project reports.
• Manage all talent management operations with monthly payroll, onboarding, offboarding, absentees report, leave reports.
• Manage & track all employee services & relations along with day to day related operations according to organizational policy
• Talent Management monthly reports of: Payroll, GOSI, Leaves, Onboarded & Offboarded staff (including Retention percentage)
***Highlight:
• Vendor contract technical re-evaluation, cost reduce, vendor optimization, minimize risk, monthly financial reports, contract administration, quality & services enhancement.
• Success of looping Outsourcing vendors into tenders Module.
• Success of Outsourcing Committee Initiative (to evaluate vendors submissions).
***Key Responsibilities:
• Supervise day-to-day HR Outsourcing operations, Distribute task & operations among team.
• Ensure with vendors quality of candidates, Ensure Vendors quality of services in term of onboarded staff.
• Manage vendors contracts, comply vendors contract with regulations & organizational policy.
• Ensure contract implementation of Services, cost & deadlines.
• Utilize operations resources.
• Evaluate vendors contract in term of rates, quality, term/conditions with procurement team & Finance.
***Highlights:
• Centralize all in/out communication, centralize fund-flow (in/out), Business weekly reports.
***Key Responsibilities:
• Manage personal agenda’s & appointment.
• Calendar Management & Traveling/Booking arrangements
• Resolve issues per assignment.
• Manage All incoming and outgoing calls & emails.
Highlights:
• Branch SPOC, Branch Technical issues reporter, Client Satisfaction, Handling Amendment.
Key Responsibilities:
• Handle branch health insurance proposals.
• Handle branch health insurance amendments (additions, Promotions, Demotions, Cancellations).
• Handle client payments track.
• Manage branch health insurance activities.
ACCOUNTING
