IT Manager
Farabi Petrochemicals Company
Total years of experience :9 years, 6 Months
(Saudi Arabia National Guard)
- Administering Servers, Switches, Routers, Printers, software deployment and Security updates.
- Managing local and remote locations to ensure all systems within the site are functioning correctly.
- Providing on-site and remote Technical Support.
- Create, change, and manage user accounts permissions as per request. Repair and recover from hardware or software failures.
(Saudi Arabia National Guard)
- Administering Servers, Switches, Routers, Printers, software deployment and Security updates.
- Managing local and remote locations to ensure all systems within the site are functioning correctly.
- Providing on-site and remote Technical Support.
- Create, change, and manage user accounts permissions as per request. Repair and recover from hardware or software failures.
(Saudia Airlines)
- Resolving the incidents successfully with the proper solution in timely manner within SLA.
- Managing user profiles on Active Directory.
- Diagnosing and resolving a wide range of technical issues over the phone.
- Providing remotely & personally technical support to all Saudia users for various issues such as windows issues, printer, network, outlook, password, login, application, antivirus, software update, domain issues.
(Royal Commission for Jubail & Yanbu)
- Providing remotely & personally technical support to users for various issues such as windows issues, printer, network, outlook, login credentials, application, antivirus, software update, etc.
- Installation of OS, software & hardware configuration, restoring data and scheduling backups, system failure troubleshooting, monitoring performance.
- Managing user profiles on Active Directory.
- Managing and creating Shared Folders as per the region manager instructions.