• Undertake case management activities in an assigned area or areas, such as file integrity, program access, prescreening, field team, adjudications support, scheduling, or pre-departure services
• Assist in the efficient and effective management of refugee case files and medical records, including, if assigned, undertaking such duties as creating new case files, distributing case files, filing returned files, keeping accurate and comprehensive track of files through the file tracking system, scanning files, and transforming case files into travel packets.
• Undertake refugee form fill interviews for the purposes of recording biographical information, including, if assigned, accurately completing necessary forms, correctly entering data into START and other databases, scanning, photocopying, attaching, and filing documents, translating basic documents, and photographing applicants in accordance with established Standard Operating Procedures (SOPs).
• Assist with the organization and/or scheduling of refugee appointments, including, if assigned, running ad hoc reports, entering data into schedules in START or another database, updating schedules, issuing notifications, visiting applicants in camps and other locations to relay appointment information, and/or assisting with circuit ride logistics
• Assist with the adjudication of refugee case files by providing, if assigned, interpretation during interviews, data entry services, logistical support and assisting with the notification of results to refugee applicants as needed
• . Update START with biographical and other sensitive information such as interview dates, US Citizenship, and Immigration Services (USCIS) interview and fingerprint results, medical data and resettlement location preferences, and, if assigned, activate processes such as program access verification, security checks or assurances as required.
• Undertake quality assurance checks of refugee files and case data in START as directed by Case Management team members or supervisors.
• Provide regular reports on work being accomplished to the Project Focal Point, Case Management, and/or supervisors and team members
• Undertake duty travel as needed to participate in meetings or training.
• Demonstrate a solid understanding of the USRAP, SOPs and START, as well as the ability to remain professional, impartial, and unbiased during all interactions with refugee applicants and colleagues.
• Maintain and ensure the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert the Project Focal Point or RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members
• I traveled with IOM to Pakistan to support our team there. Upon my return from Pakistan, I was nominated by management for a three-month secondment with the PTV unit. I completed the assignment successfully and i received an appreciation email from management. I was then nominated for another secondment with the Pipeline unit for the Clean-up project with IOM team from Washington, D.C.
- Company industry:
- Non-profit Organization
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