IT Technical Manager
Royal Jet
مجموع سنوات الخبرة :28 years, 3 أشهر
My responsibilities comprise of directing and managing IT functions and projects through the development of IT services. Monitor the implementation of IT projects in order to ensure cost effective and reliable IT solutions. Responsible for the day-to-day operations that includes assigning tasks, prioritizing work, resource management monitor services' performance. Define business needs to achieve organizational goals and KPIs. Prepare, control and maintain budget to align IT priorities with business priorities. Ensure that all measures and controls are in place to protect the privacy and confidentiality of data through comply with internal IT policies and procedures and the IT international standards.
As head of the information technology infrastructure section, I bear responsibility for developing individuals, discipline and resources including conducting employee assessments, setting goals, and setting key performance indicators (KPI’s). Besides all the administrative aspects of this role, I am responsible for providing Tier 3 and Tier 4 technical support which in turn helped my team meet the Service Level Agreement where resources and schedules are limited.
IMOC UAE AirForce Program
Head of the IT department, Reporting to the programme director and programme Commander. Directing and managing information technology department by preparing and implementing strategies to improve performance and achieve the highest level of information security by setting goals and implementing policies and procedures. Presenting the IT vision and recommendations to the program director. Ensure the provision of reliable, secure and high-performance IT services. Responsible for daily operations and lead the technical support team that includes setting tasks and work priorities. Budget preparation and control. Ensure that all measures and controls are in place to protect the privacy and confidentiality of data.
Report to the IT Controller. I was responsible for working closely with IT controller (head of IT department) to maintain and administer the IT infrastructure to ensure support and administrative functions are completed accurately on timely manner. I was responsible for implement, install, upgrade, maintain & troubleshoot of IT systems. This also includes server provisioning, and testing new services. I was responsible for managing IT assets and software metering.
Responsibilities:
• Responsible to provide support tier 2 and tier 3.
• Identifying and implementing continuous improvement initiatives.
• Responsible for manage, maintain and support the core of IT Infrastructure and services.
• Responsible to maintain the availability, reliability and functionality of IT Systems through proactive monitoring of entire IT infrastructure.
• Administer, manage and maintain windows servers’ environment (Active directory, DNS, DHCP & Exchange server).
• Administer, manage and maintain data backup and provide data recovery when needed.
• Administer, manage and maintain disaster recovery site to ensure the availability of services when needed.
Report to the head of service manager. I was responsible to support major government entities in Abu Dhabi as ITQAN was the only authorized dealer for COMPAQ and HP servers. My responsibilities were comprised to work directly with the customers and provide end-to-end support services.
My responsibility was comprised of:
• Deliver service and solution projects within the schedule.
• Provide tier 2 and tier 3 technical support for the customers to hardware and windows.
• Troubleshoot; hardware problems, operating system configuration problems and applications/services-related problems.
• Prepare and install windows 2000 server & windows 2003 with active directory, DNS, DHCP.
• Prepare and install exchange server.
• Prepare and install backup solution.
Report to the IT Service director. I was responsible for providing a board range of IT services. Provided technical support to major companies and banks in Lebanon.
My responsibilities were comprised of:
• Lead technical team.
• Lead projects’ implementations.
• Prepare customers’ SLAs.
• Implement and maintain windows 2000 server with active directory.
• Implement and maintain backup solution and set the recovery procedure.
Master in Information Systems Management with Merit.