IT Technician
Magrabi Eye Hospital
Total years of experience :14 years, 10 Months
Responsible for day to day IT Operations by using Magrabi Help Desk Software. (Service desk Plus)
Responsible for troubleshooting & new installation Hospital management software. (SAGE ACCPAC & DMS)
Responsible for troubleshooting & new installation Electronic Medical Software. (IFA)
Installation and configuration Microsoft outlook 2007, 2010, 2013, 2016 and outlook web application (OWA).
WAN/LAN implementation, configuration, and troubleshooting, TCP/IP, NAT/PAT, firewall administration, subnetting, static and dynamic (RIP, IGRP, EIGRP & OSPF) routing.
Hardware installations and Troubleshooting of all IT products like Desktops, Notebooks, Networks and Servers.
Administration of server using VPN, and accessing the server remotely using Terminal services.
Installations and Configuration of OS images and deployment.
Maintenance and Troubleshooting of HP, Xerox, canon local & network Printers.
Windows System Administration: Active Directory, DNS, user/group permissions/policies, remote administration and troubleshooting, end-user support, tools development, process automation & Dame wear Remote Desktop.
Providing online technical support to the client desktops.
Updating and upgrading IT services by keeping the systems up-to-date by installing all Microsoft vulnerabilities and protecting with McAfee, Symantec e-policy framework.
Handling active directory domain and email accounts of the Company users in different regions and branches, assigning rights and access policies.
Installation and configuration of file servers.
Preparing daily/weekly reports for the ongoing tasks / project assigned by the Managers.
Handling IT Audit, IT purchasing, IT documentary, and IT inventory.
Responsible for day to day IT Operations by using HP Open View Service Desk Software
Installation and configuration Microsoft outlook 2007.
WAN/LAN implementation, configuration, and troubleshooting, TCP/IP, NAT/PAT, firewall administration, subnetting.
Installations and Configuration of OS images and deployment
Maintenance and Troubleshooting all kind of Hardware Printers.
Installation and configuration of Network and Local Printers.
Windows System Administration: Active Directory, DNS, user/group permissions/policies, remote administration and troubleshooting, end-user support, tools development, process automation
Applied Group Policies in Client systems and Update the patches through Group policy.
Providing online technical support to the customers.
Updating and upgrading IT services by keeping the systems up-to-date by installing all Microsoft vulnerabilities and protecting with McAfee e-policy framework.
Monitor the internet Banking ATM’s Link with Network Node Management.
Handling active directory domain and email accounts of the bank users in different regions and branches, assigning rights and access policies
Installation and configuration of new servers and the bank software’s.
•Installation, Maintenance and troubleshooting of HP systems and network support.
•Installation and Configuration of Active Directory Services.
•Installation and configuration of DNS and DHCP.
•Coordinating with various CitiFinancial vendors like Samsung, HP, Toshiba, HCL and Emerson (UPS).
•Maintaining leased lines, ISDN lines, and (VPN) MPLS links.
•Coordination with MTNL, BSNL & and other private service providers for leased line & ISDN connectivity.
•Configuring Routers like 1760, 1751, 2651 & Switches 2950.
•Configured the port wise security in the switch through GNC Team.
•Establishing of point to point WAN links with PPP, HDLC encapsulation.
•Knowledge of VLANS, ISDN, NAT & FRAME RELAY.
Coordinate with upcountry online support engineers and guide the engineers and resolving the Issues through remotely.
Managing the 8 branches calls and escalation all over the AP Region.
Installation and configuration of Network devices like routers and switches
Hardware installations and Troubleshooting of all IT products like Desktops, Notebooks, Networks and Servers
Installation and Troubleshooting of wired and Wireless Network.
Managed the Client Mails through MS Outlook mail system.
Virus problems rectification using McAfee Antivirus.
Monitoring & maintaining the entire Asset.
Installation and configuration of Network and Local Printers.
Managing the site with team of 10 engineers who are working for Network support, Desktop Support, Printers, Scanners, FAX Support and Telecom and Asset support.
Manage the support staff consisting of engineers and technicians.
Applied Group Policies in Client systems and Update the patches through Group policy.
Remote Troubleshooting of Client systems by using of VNC and Remote Desktop.
Keeping the system free from virus software and updating the software at regular intervals.
Installation and configuration of Microsoft Outlook 2003 and 2007.
Installation and Setup of NOS such as win 2k/2k3, creating a DC for a Domain, Installation of AD Services.
Creating users, Groups, profiles, implementing Group policies, administration of Domains through AD Services.
Installation and configuration of IIS, FTP services and networking services such as TCP/IP, DHCP, DNS, WINS.
Troubleshooting of hardware devices such as network printers and network connectivity problems over LAN/WAN
Troubleshooting of network interfaces over LAN/WAN, TCP/IP and routing protocols.
technical support to internal staff and customers with MS Windows OS & Applications, Internet (Internet Explorer & Netscape), and Hardware issues (graphic devices, sound and backup issues)
Provided PC Software and Hardware support within organization and remote clients.
Logged technical problem calls into the system and provided efficient and productive customer service on the phone.
Managed the Clients Mails through MS-Outlook mail system.
Creation of user accounts, modifying and saving Registry.
Monitoring & troubleshooting of LAN & WAN consisting of 50 Systems, Hubs, Switches and Routers including client premises.
Taking Backups of projects on CD’s and on other Windows servers.
Provided technical support for the customers in modem configuring, connecting to the Internet through ISP.
Worked in teams to determine issues between the client desktop and the network, to find the best solution.
Analyzed and resolved PC hardware and software issues with minimal downtime.
Hardware and Software Troubleshooting, Installation/Upgrading of operating systems and Assembling and Up gradation of PCs.
Installation and configuration of Windows family.
Creating Users and Groups and assigning appropriate permissions.
Installation and Configuration of services like DNS, DHCP.
Installation and Configuration third party software applications.
Troubleshooting of all peripherals like Keyboard, Mouse, Floppy drive, CD-ROM drive.
Installation of Modem, Multimedia and Internet setup.
Installation and configuration and of Active Directory Network Infrastructure of Windows NT and 2003/2008.
Installation and configuration of File servers.
The Worked involved installation and troubleshooting. Maintaining and servicing of PCs on site.
Installation and configuration of user level Applications.