IT Analyst
PWC logistics
Total years of experience :9 years, 10 Months
PWC logistics and covers following areas:-
•Installation troubleshooting of all project related software.
•User creation, deletion, assigns admin rights to users in domain.
•Created users on Active Directory server, set user password on AD.
•Configuration of new PC and reconfiguration of old PC
•Customer handling, giving on call support as well as trouble shooting of PC issue if case issue
•Provide the rights &folder share permission to users.
•Checking of anti-virus updates, windows updates SCCM client installation on all.
•Configuring of Microsoft Outlook& Outlook mail account
TCS and covers following areas:-
•Monitoring of APAC, US, CANADA, UK server through MonIT, Nagios tools, EDI monitoring.
•eForms application support, ticket handling, customer interaction via email, chat, phone, providing support to user related queries.
•Installation&troubleshooting of all project related software.
•User creation, deletion, assigns admin rights to users in capital one domain.
•Provide the rights &folder share permission to users.
•Checking of anti-virus updates, windows updates SCCM client installation on all.
•Created users on Active Directory server, set user password on AD.
•Creating & managing e-mail accounts and user support.
•Creating shared and Group account Id through AD and Exchange server 2007 and 2013, sharing details by email to requesters as per given SLA defined in SAR for UK, US, APAC region user.
•Control Id creation, ticket creation for VDI, WMS, and EDI.
•Configuring of Microsoft Outlook& Outlook mail account.
•CCM.NET ticketing tool admin, user creation, resolver group creation, role association.
•E-forms monitoring and creating TT through remedy tool CCM.NET ticketing tool
•Escalating measure issues to higher level assigning with concern team.
•Working application support tool, preparing reports internally and server alert optimization.
•Updates, patching and software installation via group policies.
in NOC department and covers following areas:
•ATM Sites Monitoring, troubleshooting through Pro Techt e-Monitoring System
•Verify site’s parameters remotely, Identify issue by local troubleshooting, Share RCA to customer.
•Trouble Ticketing, Schedule backup on IVMS software, Monitoring and controlling site.
•Taking follow up with concern team in case of any issue.
•All sites are monitored in NOC with help of PSS and IVMS.
•Monitoring of Alarms and trobleshooting it through GPRS for various ATM Sites all over India.
•Creating Escalation Matrix on the basis of various Alarms through DVR.
•Creating various fault reports and sending mail through Outlook in various circles.
Telecom Sites Monitoring, troubleshooting and Complaint closing in CMS .
•Fuel and Energy Management of all site and monitoring it through GPRS Comm. The GEMC is powered with highest quality standards of process and certifications like ISO
•Download dumps and clear all pending Trouble-Tickets(TTs) in NET-kT for INDUS.
•Handling NMS department uploading different types of commands.
•Handling EMS department updating outage report for all sites and projection report, petrocard reports coordinating diesel and rental dg used for different sites and mailing these details through Outlook to all circle.
•Monitoring of Alarms and trobleshooting it through NMS for various Sites all over India.
•Disel fuel monitoring through EMS portal for various sistes.
•Call Graph Representation:Single/Multiple days reports of BD/PM status(Open) for BIL/INDUS customers.
•Productwise open Call Trends:(AC/PIU)-BD/PM/Others.
•Customerwise Open Call Trends:(AC/PIU)-BD/PM/Others.
•Agingwise open Call Trends:(AC/PIU)-BD/PM/Others.
•Call Typewise Open Call Trends:((AC/PIU)-BD/PM/Others.
Project detail:
•Worked on major project” Digital bus.
Description-It is based on 8051 micro controller operates like metro. This Project was done under by Project Guide Mr. SHEKHAR SINGAL
•Worked on major project “Face detection using neural network.
Description- It is based on MATLAB through training of Neural network face detection is done. This Project was done under project guide Mr. BHASKAR GUPTA
Industrial Training:
•I have done my vocational training in CETPA InfoTech Pvt. Ltd. Noida U.P. (Embedded System), (SIX WEEKS).
MCSE training:- I have done MCSE training from NET labs ITS Pvt. Ltd Delhi on Window server 2012, 2012 r2 (28 WEEKS)
Academic Seminar &Workshop:
•I have done a presentation on “3D IC TECHNOLOGY”
•I have done workshop of Industrial Automation.
: Electronics&communications
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