Desktop Support Engineer
Cognizant Ltd
Total years of experience :2 years, 2 Months
CARRER OBJECTIVE
Seeking to work in a growth orientated organization, which provides me ample opportunities to enhance technical skills already acquired and gain additional knowledge in a learning environment.
TECHNICAL EXPERIENCE:
Company :Deccan Imperial General Trading llc
Designation: Desktop Support Engineer
Duration: April 2014- till now
TECHNICAL SKILLS:
Installation and Troubleshoot Hardware/Networking Problems of Desktop PC’s, Servers, Laptop & Make Client of Domain Environment, Workgroup, Providing Support for Remote Users, Network resources, Wi-fi, ADSL Modem Configurations, Antivirus Solutions, knowledge about oracle Database administration, mircrosoft sql
JOB RESPONSIBILITES
Installation of standard software, hardware, (New PC, Printers, re-installation & upgrade of existing PCs).
Research, plan, install, configure, troubleshoot, maintain and upgrade hardware and software interfaces with the operating system.
Desktop /Laptop Operating System Support, Install Upgrade Device Drivers.
Join Workgroup Machine into Domain.
Configuring/Troubleshooting Lotus Notes and Same time.
Configuring/Troubleshooting Microsoft Outlook 2010.
Assigning tickets and solving.
Creating/Troubleshooting Users, Organizational Units in AD.
Managing Access to Shared Folders, Managing Access to Files and Folder.
Modifying Permissions for Active Directory Objects by Delegation Control
Performed a successful backup of system using Windows Backup Tool .
Managing Roaming Profiles for users
Configure all users Desktops to enable Network sign in and Login into Domain
Provided technical support, troubleshooting and diagnosing hardware and software problems for desktop, laptop, Printers, LAN and remote systems.
Creating Group policies to restrict and monitor users, Configuring and troubleshooting network printer issues
EDUCATION AND QUALIFICATIONS
B.Tech (IT) from Al-Habeeb College Of Engineering And Technology, Hyderabad in May 2012.
Intermediate from, Govt. City Jr College Hyderabad, Andhra Pradesh.
SSC (secondary school certificate)from polite high school, Bahadurpura, Hyderabad, A.P.India
SKILLS
Excellent verbal and written communication skills.
Comprehensive problem solving abilities. Willingness to learn.
Creative in thinking, Strong determination, hardworking nature.
Ability to work as part of a team and individually as well.
Team facilitator.
TECHNICAL EXPERTISE
Operating Systems : Windows XP, 7, 2003, 2008, 2012, Linux and Packages : MCITP, Oracle Database, MS Office.
TECHNICAL EXPERIANCE
Company : Hi5 Computer Service Center, Hyderabad (India.)
Designation: Oracle Database Administrator
Duration: April 2013- march 2014
JOB RESPONSIBILITES
Checking of alert log files.
Performing backup through Data pump, Cold backup, Hot backup.
Managing user’s sessions.
Restoring the lost data through backups.
Managing Users.
UNIX ADMINISTRATION
Performed installations of Oracle10g, 11g on Linux platform
Created Databases Manually
Created Multiple Databases through scripts, OMF and DBCA
Took the physical backup of Databases through HOT backup and COLD backup
Took the Logical backup of Databases using data pump
Recovered and Restored all the lost Data files, control files and Log files
Checking of alert files daily
Performed Cloning of Databases using CP command
Created Table spaces through table space management
Created users through user management
Transporting the Table space from one database to another
Configured RMAN by Creating listener and tnsnames using two different Database
Performed Cloning through RMAN
Performed Disaster Recovery through RMAN
Configured a STANDBY DATABASE in case of Natural
Created Pfile from SPfile and SPfile from Pfile
Up gradation of Oracle10g to Oracle11G
Company: CLINSERVE INFO SERVICES Ltd, INDIA
Client: MAFFUZA Ltd, INDIA
Designation: Desktop Support Engineer
Duration: January 2012 - December 2012
Snester Info Services One of Hyderabad leading IT Service Company, providing IT solutions to some of the largest companies in both corporate and government sector.
Responsibilities:
* Reporting of all types' quires, Problems, tracking, resolution and analysis.To use pre-failure warranties, spares availability, etc. and report the same to Management.
* Installation of PGP Symantec Encryption for Hard Disk Encryption on both laptop and desktop.
* Decryption of Hard disk at the time of OS corrupts for backup.
* OS installation windows XP/7 by Images.
* Configuration of Lotus Notes and Sametime and Troubleshooting.
* Hardware and operating system configuration maintenance and fine-tuning. To schedule and execute installations, hardware and standard software upgrade, and upgrade request, desktop software deployment.
* Desktop first level network support (login, connecting, printing, Virus related problems)
* Installation of standard software, hardware, (New PC, Printers, re-installation & upgrade of existing PCs)