Mohd Gulfam

• Completed opening/closing duBes, maintained dining area cleanliness, and ensured table setup met
restaurant standards.
• Welcome guest warmly, took accurate orders, entered them into POS, and served food promptly.
• Collected guest feedback, handled payments, and reset tables for the next service.
• Focused on suggesBve selling, guest saBsfacBon, and efficient tables turnover.
• Maintained hygiene, followed food safety, and supported smooth operaBons through clear
communicaBon and teamwork.

• Monitored and ensured compleBon of daily opening/closing tasks, including mise en place, POS setup,
cleanliness, ambiance, duty assignments, and pre-opening briefings.
• Lead daily restaurant floor operaBons, ensuring smooth service flow and guest saBsfacBon.
• Maintained full-Bme floor presence to support and moBvate team, manage breaks, and gather guest
feedback.
• Handled store requisiBons based on par levels to ensure smooth operaBons and control food costs.
• Prepare and submit daily sales reports, reconciling POS data and cash/card summaries.
• Trained staff on upselling, service standards, and table turnover
• Prepared weekly shiYs schedules; resolved minor team conflicts professionally.
• Ensured team compliance with hygiene, food safety, and safety standards.
• Handled guest complaints, VIPs, and special requests with professionalism, ensuring saBsfacBon.
• Managed pe\]y cash and weekly deposits; handled inventory, and coordinated with kitchen and
management to ensure smooth operaBons and shiY handovers.

• Handled inbound and / outbound customer calls professionally.
• Assisted customers with inquiries, requests, and issue resoluBon.
• Maintained accurate customer records and call logs.
• Followed company procedures and service standards.
• Escalated complex issues to the appropriate department when necessary.
• Consistently maintained professional communicaBon and customer saBsfacBon.