Business Planning Manager (Multichannel - Retail Banking)
Emirates NBD Bank
Total years of experience :32 years, 2 Months
The biggest banks group in the Middle East in term of Assets, with 100+ branches & 700+ ATM/CDM network
Background
Started as a Business Analyst in 2006 with Business Intelligence & Information Department, by 2009 transferred to Multichannel division as an Asst. Projects Manager, and in 2013 promoted to Business Planning Manager.
Managing the Multichannel unit’s balanced scorecard, which is providing Emirates NBD Bank with the right framework to translate the bank strategy into measured operational terms, and in charge of the MIS’ reports and dashboard development of the business planning capabilities in order to support embedding of the performance-based culture, and develop it into a structured, systematic,
results-driven organization.
Keys Responsibilities & Achievements
- Managing the Multichannel’s Balanced Scorecard, dashboard and KPIs’ monitoring, business intelligence analysis, data modeling, MIS reporting and budget’s control.
- Assessing the Multichannel strategic performance to enabling the unit managers to keep track, monitor, and control activities and results related to their subordinates.
- Built and developed the Multichannel data-marts, which is providing the daily, monthly, annually reports against budgets.
- Communicating with the projects stakeholders (Compliance, Risk, IT, Finance, Procurement & branches management).
- Preparing the business and financial short & long term projections of the new projects and initiatives across the Multichannel.
- Receiving, analyzing, evaluating the projects’ business requirements, process and providing the needed insights.
- Preparing and managing all financial planning, forecasting and cost analysis of functions within the business lines.
- Customized the management reports and presentations for the business performance and onboard products.
- Optimizing the bank’s Branches and Multichannel resources by migrating the customers from high cost channels to low cost channels, and achieving high efficiency gains.
- Developing high quality proactive business cases to improve performance that clearly highlights understanding of the business.
- Evaluate various promotional schemes before launch for effectiveness. Post launch, regular evaluation for the purposes of understanding the effectiveness of the scheme and course correction.
- Devised various MIS systems (Finacle, CRM, Online, Mobile, ATM, CDM, SDM, IVR) from very simple routine MIS flash reports to complex executive dashboards to better articulate underlying performance.
- Working with the Multichannel business units on strategic themes for the financial perspective that includes revenue growth and mix, cost reduction, productivity improvement, asset utilization and investment strategy
- Contributing to the business growth and improving the operating plans & development across the bank channels.
- Contributing to the retail banking services and sales through direct channels activities.
- Promoting the electronic channels services and online sales through managing an annual SMS & Emails calendar.
- Sofitel & Novotel Sharm El Sheikh Hotel, Accor Hotels, Egypt
- Safir Hotel Cairo, Safir Hotels Management, Egypt
- Domina Coral Bay Resort, Sharm El Sheikh, Domina Hotels, Egypt
- Bon Appetite Restaurants Company, Cairo, Egypt
Responsibilities & Achievements
MIS Reporting & Budgets:
- Setup the hotel KPIs, produced the monthly reporting and monitoring the management performance.
- Supported the business decision makers with analytical information and operational detailed info.
- Built, with the hotel department heads the financial plan, budget, forecast and business trends.
- Supported the consolidation and reporting processes to deliver high quality business insight.
- Built and maintained strong collaborative relationships with the hotel stakeholders and teams.
- Setup and managed the HR & payroll system as per the Egyptian labor law (insurance & taxation).
- Contributed in preparation of the hotel payroll, service charge, taxes, and bonus including the annual settlement.
- Contributed in hotel annual financial reports and budgets preparations, and new opening hotels.
- Prepared the long term financial projections for the potential new hotel projects.
IT Management & Practices:
- Assisted the hotel management with the technology planning, decision-making and implementation.
- Designed, developed standard operating procedures, technical documentation, IT infrastructure.
- Managed the key internal & external relationships, technical team and key vendors.
- Re-structured, built a highly organized I.T. department, and developed the I.T. resources.
- Developed the integration and interfaces between the hotel front office and back office systems.
- Drove the upgrading I.T. project of the networks (Fiber), software (Opera) and hardware (clusters).
- Acted as an I.T. consultant for the existing and new company hotels within Egypt region.
Responsibilities & Achievements
- Prepared the daily, monthly, annual financial reports and budgets for head offices & branches.
- Finalized the new Accounting Internal System project in 3 months.
- Maintained the Internal Accounting System.
- Practiced MS-Windows, Database 3+, Lotus 123 & Excel spread sheets and IBM/HP hardware.
Responsibilities & Duties
- Prepared the daily, monthly, annual progress financial reports and budgets.
- Practiced DOS, Database 3+ & Lotus 123.