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تم إلغاء حظر المستخدم بنجاح
محمد إرشاد, IT Manager

محمد إرشاد

IT Manager·Sumo Video Games Pvt. Ltd

الهند

بكالوريوس, Computer Science

الخبرة العملية

مجموع سنوات الخبرة: 13 سنوات, 5 أشهر

IT Manager

أبريل 2018 - أبريل 2025

Sumo Video Games Pvt. Ltd

بونة، الهند

أبريل 2018 - أبريل 2025

Windows Role and Responsibilities:
•Installing and Configure Active Directory in Windows Server 2008 and 2012.
•Creating Active Directory Users, Groups and OU.
•Moving the System names to different OU as per the location of the user.
•Adding, Deleting & Modifying users and groups in Active directory.
•Unlocking and disabling User accounts and resetting accounts password through AD.
•Creating Microsoft Exchange Users, Groups & Database through Exchange admin Center.
•Installing and configure for DNS, DHCP in Windows based server environment.
•Responsible for all Server and System related issues.
•Patch Management through WSUS Server.
•Basic knowledge of Windows PowerShell.
•Troubleshoot on Network & System Performance issues.

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Desktop Engineer

أغسطس 2016 - مارس 2018

Sumo Video Games Pvt. Ltd

بونة، الهند

أغسطس 2016 - مارس 2018

Handling Pune Studio users independently (Head count is 150+).
•Installation of project-based software & Troubleshooting of all IT related issues raised by users by Sumo Ticketing system SolarWinds
•. User creations, deletion, assign admin rights to users on domain. Provided the rights & folder share permission to Users.
•Responsible for preparing a Workstations for new employees and prepare database Inventory sheets for the day after assigning the hardware like workstation, monitors, Wacom tablet, Headphone, XBOX Game Controller and other IT assets.
•Imaging systems using SCCM 2012 server and install various kind of game develop application like Autodesk 2015, 2016 & 2017, 2018-2023, Zbrush (4R7-2022), Marmoset Tool bag 2-3, Adobe Photoshop, Adobe Substance 3D Collection, Marvelous Designer, XNormal, MS Visual Studio MSDN, Unity Pro, Visual Assist and Incredibuild etc. for artists and programmers.
•Give folder access rights on file server as per user request on approval basis.
•Attend various calls on MS Outlook 2013, Office 365, Windows 10, Perforce Proxy Server and VPN connectivity.
•Call logging with DELL for hardware related issues (Dell Precision Workstation T5600, T5610 Tower 7810 & Tower 7910) and related to RAID 1 configuration/issues (Perc card H710P & LSI Card).
•Actively monitoring RAID failure through Mega RAID Storage Manager Application.
•Active Directory: Verifying user permissions, resetting NT account password, unlocking NT account.
•Created and managed Mailboxes, distribution lists from Exchange Server 2013 console.
•Performed backups in tapes on weekly and monthly basis through Veeam Backup & Replication.
•Excellent in Windows troubleshooting.
•Handling IT materials (Hardware/Software) purchasing through our IT Vendors.
•Maintaining Hardware stock for the company.




•HCL infosystems

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

Desktop Engineer

نوفمبر 2014 - يوليو 2016

Allscripts India Pvt. Ltd

بونة، الهند

نوفمبر 2014 - يوليو 2016

L2
•Attending various calls on MS Outlook 2013, Lync, Windows 7, Windows 8 & Windows 10, and Virtual machines & VPN.
•Imaging systems using WDS.
•Good hands-on call login template software CASD based on incidents and requests.
•Upgraded hardware promptly to minimize service disruptions.
•Set up new workstations for users with proper cables, equipment and software.
•Giving folder access rights on file server as per user request on approval basis.
•Providing L1 Level support to Printer Servers and Network related Calls.
•Troubleshooting User Profiles issues, Permissions, File and Print sharing issues.
•Maintaining SLA Maintaining problem-ticket system to record and track user calls and e-mails.
•Responsible for preparing Laptop/Desktop for new employees and prepare database Inventory sheets for the day

مجال الشركة:
خدمات تكنولوجيا المعلومات
الدور الوظيفي:
تكنولوجيا المعلومات

System Support Engineer

يونيو 2012 - أبريل 2014

Netway India Pvt. Ltd

New Delhi، الهند

يونيو 2012 - أبريل 2014

•Design, establish, implement and maintain office network consisting of IT team and Call Centre.
•Install, Configure, maintain & troubleshoot Routers and Servers.
•System administration viz. Active Directories for Server 2008R2, CZentrix.
•Handling Router like Netgear Prosafe FVS336GV2, Netgear Wi-Fi router.
•Network Services like DHCP, DNS, Proxy Server, IIS 7, and FTP.
•Monitoring network and Servers.
•Plan, establish, implement & maintain Physical and Logical topology of Office.
•Controlling the access of employees and providing security access according to their needs and profile.
•Maintaining appropriate routing of the calls in Call Centre using MP-124 VoIP gateway.
•Updating Hardware, Firmware & Software according to the need time to time.
•Plan the relocation of network, maintain as low as possible downtime and ensure no physical damage to equipment.
•Configuration & Troubleshooting Mail Client (MS Outlook).
•Upgrading Windows OS from Win 7 to Win 8 (genuine) for all client machines.
•Handling & resolve the basic LAN & WAN related issues.
•Configure the Network Printers & Shared Drives in the Environment.
•Solve the Problem to taking Remote Control & Visiting at user Desk. (Using Team Viewer, RDP & LogMeIn Rescue)
•Taking the database backup & User’s data backup in external HDD.
•Configuring Windows Active Directory user and computers, Delete/Create/Modify.
•Installing & configuring MS-Office 2007, 2010, 2013.
•Maintain the hardware requirements of the company and provide options to buy at best available price in the market and appropriate hardware at right place and time.
•Coordinating with ISP and Vendors to maintain downtime as low as possible.
•Arranging Software from Internet to reduce the costing to the Company.
•Maintain Hardware stock of the Company

مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
تكنولوجيا المعلومات

Desktop Support Engineer

أبريل 2011 - مارس 2012

Vintage Enterprises

Noida، الهند

أبريل 2011 - مارس 2012

•Installation, configurations and troubleshooting of windows XP & Win 7.
•Deployment (Format and Install) of all types of OS.
•Troubleshoots Desktop & Laptop Hardware Related Issues.
•Configuration MS Outlook 2007 on Client machines.
•Handling & resolve the basic LAN related issue.
•Installation and Updating the Antivirus on Client side.

مجال الشركة:
الزراعة وإنتاج المحاصيل
الدور الوظيفي:
تكنولوجيا المعلومات

التعليم

ICFAI University

يونيو 2009

يونيو 2009

بكالوريوس، Computer Science

الهند

المعدل التراكمي (نسبة مئوية): 65.8%

المعدل التراكمي (نسبة مئوية): 65.8%

having in the 1st class
عرض المرفق

BIEC

يناير 2003

يناير 2003

دبلوم، Science

الهند

المعدل التراكمي (نسبة مئوية): 72.8%

المعدل التراكمي (نسبة مئوية): 72.8%

UP Board

ديسمبر 2000

ديسمبر 2000

الثانوية العامة أو ما يعادلها، Science

الهند

المعدل التراكمي (نسبة مئوية): 51%

المعدل التراكمي (نسبة مئوية): 51%

completed from
عرض المرفق

Skills

SCCM
Expert
SCCM
Expert
Windows Azure
Expert
Windows Azure
Expert
PC Networking
Expert
PC Networking
Expert
Red Hat Linux
Expert
Red Hat Linux
Expert
CCNA
Expert
CCNA
Expert
ACTIVE DIRECTORY
Expert
ACTIVE DIRECTORY
Expert
DHCP
Expert
DHCP
Expert
DNS
Expert
DNS
Expert
MICROSOFT WINDOWS
Expert
MICROSOFT WINDOWS
Expert
NETWORKING
Expert
NETWORKING
Expert
TROUBLESHOOTING
Expert
TROUBLESHOOTING
Expert
SCCM
Beginner
SCCM
Beginner
Azure
Beginner
Azure
Beginner
SIEM
Intermediate
SIEM
Intermediate
Vulnerabilty Management
Intermediate
Vulnerabilty Management
Intermediate
Windows Azure
Expert
Windows Azure
Expert
PC Networking
Expert
PC Networking
Expert
Red Hat Linux
Expert
Red Hat Linux
Expert
CCNA
Expert
CCNA
Expert

اللغات

الانجليزية
متوسط
الهندية
متمرّس
الأوردو
متوسط

التدريب و الشهادات

الشهادات
CompTIA Security+
Dec 2024 - Dec 2027
عرض الشهادات
AZ-104
Aug 2023 - Aug 2024
عرض الشهادات