محمد إرشاد

Windows Role and Responsibilities:
•Installing and Configure Active Directory in Windows Server 2008 and 2012.
•Creating Active Directory Users, Groups and OU.
•Moving the System names to different OU as per the location of the user.
•Adding, Deleting & Modifying users and groups in Active directory.
•Unlocking and disabling User accounts and resetting accounts password through AD.
•Creating Microsoft Exchange Users, Groups & Database through Exchange admin Center.
•Installing and configure for DNS, DHCP in Windows based server environment.
•Responsible for all Server and System related issues.
•Patch Management through WSUS Server.
•Basic knowledge of Windows PowerShell.
•Troubleshoot on Network & System Performance issues.

Handling Pune Studio users independently (Head count is 150+).
•Installation of project-based software & Troubleshooting of all IT related issues raised by users by Sumo Ticketing system SolarWinds
•. User creations, deletion, assign admin rights to users on domain. Provided the rights & folder share permission to Users.
•Responsible for preparing a Workstations for new employees and prepare database Inventory sheets for the day after assigning the hardware like workstation, monitors, Wacom tablet, Headphone, XBOX Game Controller and other IT assets.
•Imaging systems using SCCM 2012 server and install various kind of game develop application like Autodesk 2015, 2016 & 2017, 2018-2023, Zbrush (4R7-2022), Marmoset Tool bag 2-3, Adobe Photoshop, Adobe Substance 3D Collection, Marvelous Designer, XNormal, MS Visual Studio MSDN, Unity Pro, Visual Assist and Incredibuild etc. for artists and programmers.
•Give folder access rights on file server as per user request on approval basis.
•Attend various calls on MS Outlook 2013, Office 365, Windows 10, Perforce Proxy Server and VPN connectivity.
•Call logging with DELL for hardware related issues (Dell Precision Workstation T5600, T5610 Tower 7810 & Tower 7910) and related to RAID 1 configuration/issues (Perc card H710P & LSI Card).
•Actively monitoring RAID failure through Mega RAID Storage Manager Application.
•Active Directory: Verifying user permissions, resetting NT account password, unlocking NT account.
•Created and managed Mailboxes, distribution lists from Exchange Server 2013 console.
•Performed backups in tapes on weekly and monthly basis through Veeam Backup & Replication.
•Excellent in Windows troubleshooting.
•Handling IT materials (Hardware/Software) purchasing through our IT Vendors.
•Maintaining Hardware stock for the company.




•HCL infosystems

L2
•Attending various calls on MS Outlook 2013, Lync, Windows 7, Windows 8 & Windows 10, and Virtual machines & VPN.
•Imaging systems using WDS.
•Good hands-on call login template software CASD based on incidents and requests.
•Upgraded hardware promptly to minimize service disruptions.
•Set up new workstations for users with proper cables, equipment and software.
•Giving folder access rights on file server as per user request on approval basis.
•Providing L1 Level support to Printer Servers and Network related Calls.
•Troubleshooting User Profiles issues, Permissions, File and Print sharing issues.
•Maintaining SLA Maintaining problem-ticket system to record and track user calls and e-mails.
•Responsible for preparing Laptop/Desktop for new employees and prepare database Inventory sheets for the day

•Design, establish, implement and maintain office network consisting of IT team and Call Centre.
•Install, Configure, maintain & troubleshoot Routers and Servers.
•System administration viz. Active Directories for Server 2008R2, CZentrix.
•Handling Router like Netgear Prosafe FVS336GV2, Netgear Wi-Fi router.
•Network Services like DHCP, DNS, Proxy Server, IIS 7, and FTP.
•Monitoring network and Servers.
•Plan, establish, implement & maintain Physical and Logical topology of Office.
•Controlling the access of employees and providing security access according to their needs and profile.
•Maintaining appropriate routing of the calls in Call Centre using MP-124 VoIP gateway.
•Updating Hardware, Firmware & Software according to the need time to time.
•Plan the relocation of network, maintain as low as possible downtime and ensure no physical damage to equipment.
•Configuration & Troubleshooting Mail Client (MS Outlook).
•Upgrading Windows OS from Win 7 to Win 8 (genuine) for all client machines.
•Handling & resolve the basic LAN & WAN related issues.
•Configure the Network Printers & Shared Drives in the Environment.
•Solve the Problem to taking Remote Control & Visiting at user Desk. (Using Team Viewer, RDP & LogMeIn Rescue)
•Taking the database backup & User’s data backup in external HDD.
•Configuring Windows Active Directory user and computers, Delete/Create/Modify.
•Installing & configuring MS-Office 2007, 2010, 2013.
•Maintain the hardware requirements of the company and provide options to buy at best available price in the market and appropriate hardware at right place and time.
•Coordinating with ISP and Vendors to maintain downtime as low as possible.
•Arranging Software from Internet to reduce the costing to the Company.
•Maintain Hardware stock of the Company

•Installation, configurations and troubleshooting of windows XP & Win 7.
•Deployment (Format and Install) of all types of OS.
•Troubleshoots Desktop & Laptop Hardware Related Issues.
•Configuration MS Outlook 2007 on Client machines.
•Handling & resolve the basic LAN related issue.
•Installation and Updating the Antivirus on Client side.