Shift Lead (Specialist)
HCL Comnet
Total des années d'expérience :14 years, 1 Mois
Primary task and responsibilities:
• Insatalling VPN and other desktop software’s.
• Removing Virus like Crypto Locker and recovering data.
• Installation, Managing, Hardening and troubleshooting in windows.
• Mange and Troubleshooting WAN and LAN( Like configuration issue and connectivity issue)
• Mange Java issues related to applications like ETMF, Pfizer etc.
• Perform Day to day Operations for Creating users, Deleting users, managing Mailboxes, Assigning Mailbox size, Disk Quotes etc.
Ensuring that staffing and skill levels are maintained throughout operational hours by managing shift staffing schedules, etc.
Undertaking HR activities as needed
Representing the Remote desktop support at meetings
Arranging staff training and awareness sessions
Sending various reports for RDS.
Handling Escalations.
Performing briefings to RDS staff on changes or deployments that may affect volumes at the Service Desk
Managing the team of Remote Desktop Support.
Training given to RDS team on weekly basis on issues they handle on daily basis.
Implementing new process like Adhoc Request.
Plans to reduce RDS daily Ageing.
Pulling up report for daily Ageing and resolved.
R&R awards for the team.
Working on escalated incidents by the team.
Primary task and responsibilities:
Managing and maintaining SLA, Shift Roster, Leave management and other activities.
Making sure that all Manual activities will get completed in given time and inform to Supervisors, managers and client.
Creating, reviewing and providing sign offs for project documents and ORT and SLA.
Taking care of Chef, Enstratius, Zenoss and other cloud activities and competition within SLA without escalations.
Roles & responsibilities
• Involved in day to day server maintenance activity, Incident Management, Change Request & RCA activities(ITIL).
• Troubleshoot Escalated Desktop related issues for Outlook, Domain setup, Hardware etc
• Creating, configuring and managing users, groups, group policies & shared resources.
• Responsible for access management of shared resources.
• To assemble, install configure and deploy hardware / software as per requirement
Graduate