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MOHD MOHSIN HAIDER, hospital administrator

MOHD MOHSIN HAIDER

hospital administrator·global health

India

Bachelor's degree, Applied Economics

Work experience

Total years of experience: 21 years, 6 months

hospital administrator

September 2019 - Present

global health

Lucknow, India

September 2019 - Present

Spearheaded front office and outpatient operations, ensuring seamless patient experiences. Oversaw daily
operations in multidisciplinary healthcare environment to enhance efficiency.
 Executed pre-opening activities, establishing Executive Health Checkup and E-Clinic departments in
Lucknow.
 Implemented policies and procedures to improve operational effectiveness.
 Managed patient interactions to guarantee satisfaction and timely resolution of inquiries.
 Coordinated with departmental heads to streamline patient flow across services.
 Cultivated teamwork through strategic delegation, maximizing staff performance.
Company industry:
Medical Hospital
Job role:
Medical, Healthcare, and Nursing

Manager

January 2019 - Present

Medanta Hospital

Lucknow, India

January 2019 - Present

+ Orchestrated front office and outpatient operations, ensuring seamless patient experiences,
« Executed pre-opening activites, establishing Executive Health Checkup and E-Clinic departments in Lucknow.
« Implemented policies and procedures that optimized operational effectiveness.
+ Managed patient interactions to guarantee satisfaction and timely resolution of inquiries.
+ Coordinated with departmental heads to streamline patient flow across services.
+ Cultivated teamwork through strategic delegation, maximizing staff performance.
+ Assessed manpower needs and facilitated recruitment for optimal staffing.
Company industry:
Medical Hospital
Job role:
Management

St. Customer Service Agent

April 2015 - September 2019

Jet Airways

Lucknow, India

April 2015 - September 2019

+ Resolved inquiries and disputes for prospective clients, ensuring high levels of satisfaction.
« Provided comprehensive explanations of services and products to enhance customer understanding.
+ Navigated challenging interactions with the public calmly and tactfully.
+ Completed necessary paperwork and data entry with accuracy.
+ Captured customer information meticulously during each interaction.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Sr. Customer Service Agent

January 2015 - September 2019

Jet Airways

Lucknow, India

January 2015 - September 2019

1andled incoming calls or inquiries from prospective customers, o
lien: ted mer olving customer dis
Provided cust formation, or explained
iscus prod nsured customer satisfaction.
tfully handled confrontational or stressful interaction:
blic
• upporting paper ta entry as required
ly captured cu formation
Company industry:
Airlines
Job role:
Customer Service and Call Center

Customer Service Agent

March 2017 - March 2019

Jet Lite Il

Lucknow, India

March 2017 - March 2019

Responsible for using all pass creening equipment withi
ate and federal guidelin
ted handling of significant crisis situatior
sted in monitoring passenger boarding passes to f
enger on a local state or federal watch Ii
Company industry:
Airlines
Job role:
Customer Service and Call Center

Customer Service Supervisor

March 2015 - March 2017

SpiceJet

Lucknow, India

March 2015 - March 2017

liaison with the security d
afety in airport operation:
ered the airport operations including - Passenger, Technical
Baggage, Ramp, and Operations Services.
in the Terminal to achieve
afe, efficient, and smooth service delivery
Streamlined the process of Check-in and Ramp for r
n mplete observance of protocol for the VIP / CIP traveling
y cos aircraft
ised with State and Centr to seek
essary clearances/permi port operations of
oordinated for ON-Time turnaround of the aircraft at the ramp
Company industry:
Airlines
Job role:
Customer Service and Call Center

Customer Service Supervisor

March 2013 - March 2015

Spicejet

Lucknow, India

March 2013 - March 2015

+ Completed all re-opening activities at Lucknow airport to ensure operational readiness.
+ Established liaison with the security department, achieving 100% safety in airport operations.
« Directed aitport operations across passenger, technical, baggage. ramp, and services for efficient service delivery.
« Streamlined check-in and ramp processes to enhance overall airport services.
+ Ensured strict adherence to protocols for VIP/CIP travelers using company aircraft
+ Collaborated vith state and central government agencies to secure necessary clearances for operations.
+ Oversaw on-time turmaround of aircraft at the ramp to optimize operational efficiency.
Company industry:
Airlines
Job role:
Customer Service and Call Center

CSA

July 2007 - March 2015

JET AIRWAYS

Lucknow, India

July 2007 - March 2015

• Managed daily operations and made critical decisions to resolve crises effectively.
• Achieved recognition for consistently loading planes and preparing them for departure in under 20 minutes, exceeding 90% success rate.
• Developed efficient schedules that allowed for simultaneous servicing of four planes.
• Handled ticket sales and supervised boarding processes, ensuring a seamless customer experience.
• Delivered exceptional customer service during a period of rapid company growth.
• Demonstrated strong problem-solving skills and effectively addressed customer complaints, enhancing overall satisfaction.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Customer Service Agent

September 2007 - March 2013

JetLite Il

Lucknow, India

September 2007 - March 2013

+ Employed passenger screening equipment in compliance with state and federal guidelines.
+ Monitored boarding passes to identify individuals on local or federal watch fists.
+ Assisted in managing significant crisis situations to maintain safety and security.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Security Officer

December 2004 - September 2007

Air Sahara

Lucknow, India

December 2004 - September 2007

« Utiized passenger screening equipment in compliance with state and federal guidelines.
+ Monitored passenger boarding passes to identify individuals on local or federal watch lists.
+ Supported management during significant crisis situations, ensuring adherence to safety and security protocols.
Company industry:
Airlines
Job role:
Safety

Education

Lucknow University

April 2004

April 2004

Bachelor's degree, Applied Economics

India

GPA (percentage): 51%

GPA (percentage): 51%

Skills

Minutes
Expert
Minutes
Expert
operations
Expert
operations
Expert
Problem Solving
Expert
Problem Solving
Expert
Receiving
Expert
Receiving
Expert
Supervising
Expert
Supervising
Expert
APPLIED ECONOMICS
Intermediate
APPLIED ECONOMICS
Intermediate
CUSTOMER INSIGHTS
Intermediate
CUSTOMER INSIGHTS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
OPERATIONS MANAGEMENT
Intermediate
OPERATIONS MANAGEMENT
Intermediate
Minutes
Expert
Minutes
Expert
operations
Expert
operations
Expert
Problem Solving
Expert
Problem Solving
Expert
Receiving
Expert
Receiving
Expert
Supervising
Expert
Supervising
Expert

Languages

Hindi
Expert
English
Expert

Training and Certifications

Certifications
Certificate - NCC CEE

Hobbies

  • Reading books