Service Delivery Manager
csc
مجموع سنوات الخبرة :23 years, 8 أشهر
Australian Sales Support (2011 - till date)
Roles Performed
• Bid Management: • Writing SOW, RFP, RFI and RFQ responses, Technical Questionnaires, and pre-sales collateral for Australian Sales Support and CSC UK
• Create and manage the bid budget and bid team
• Directing the plan and proposal project management for the bid.
• Service Delivery Management: building and supporting maintainable IT service strategies and infrastructure environments. My accreditations augment my expertise in focus areas: Incident/Problem Management, Service Level Management, Change Management, Continual Service Improvement, Vendor Management. Projects included: Standards baselineing, Rollout/Refresh, Data Centre Relocation, DR & BCP, Service Delivery, Change Management,
• Project Management: • Ensure that the project produces the required deliverables, to the required standard of quality and within the specified constraints of time and cost
• Ensure that the project deliverables are capable of achieving the business outcomes detailed in the agreed Project Plan
• Control creation/delivery to the project staff
• Ensure adequate communication between parties.
Computer Sciences Corporation (CSC) India
Feb 2005 - Till Date
Bid Manager
Service Delivery Management and Project Management for Client: Royal Mail Group -UK ( 2005 - 2011)
Bid and Proposal management for Australian Sales Support ( 2012 to present)
Xansa ( Steria) India Ltd.
Jan 2004 - Feb 2005
Senior Software Engineer
Client: British Telecom - UK
Key Responsibilities
• Application Design and Development
• Application Support and Maintenance
• SLA Monitoring
• Quality Auditing
iBilit Technologies Ltd. New Delhi
April 2003 - Dec 2004
Senior Software Engineer
Key Responsibilities
• Application Design and Development
• Team Management
• Presentations on new product
• Development of workflow applications for the Business Development Team
Hero Motors, Ghaziabad-India.
Oct 2000 - March 2003
IT Officer
Key Responsibilities
• Design and Development of Hero Motors Portal
• New workflow applications development for the company
• Server Administration
Achievements
• Received several accolades for successful project deliveries - CSC India
• Indigenously developed the business portal for the company - Hero Motors
• Accolade for the good performance in Bid Management - CSC India
• Appreciation from the Service Delivery Manager for scoring 82% marks in ITIL Exam
• Received token of appreciation for reviewing the papers under "CSC Paper Contest"
Trainings Attended
• PMP
• Six Sigma
• Team Building
• Customer Relationship Management
• Accent Neutralization
• Problem Solving Skills
• Customer Negotiation skills
• Technical Trainings
Qualification Institute/Board Year Rank
B.Sc ( Hons.) Aligarh Muslim University, Aligarh 1997 1st Major Projects Handled Project #1