Sales & Serivces Officer, Acting Banch Manager
Dubai Islamic Bank
مجموع سنوات الخبرة :20 years, 0 أشهر
MOHAMMED ALHAJ AHMAD
Dubai- UAE • (971) 55-2036378, (971) 50-1404320 • mohammed.
Personal Details
Nationality: JORDANIAN
Date of Birth: 23 Oct, 1981
Marital Status: Married
Resident of: Dubai - UAE
Professional Experience
Sale and Services Officer & Acting Branch Manager, Dubai Islamic Bank-UAE (2007-Present)
Job Profile:
• Operations:
Help in Running Branch Operations, Managing and Handling all Branch Matters and Achieve Low Risk in yearly Audit.
• Team Leader:
Lead Sales and Services Team in Branch and Provide the Required Training for the New Staff and Support My Team to Achieve Their Target.
• Sales:
Achieve My Target in Auto Finance, Personal Finance, Home Finance, Credit Cards, Attract New Money, New Customers and Payroll Accounts.
• Accounts:
Monitor Accounts Opening Process and Handling all Related Issues (Current, Saving, Fixed Deposits).
• Customer Service:
Handle the Branch Customers Inquires and Issues and Solving It, Achieve High Score in Mystery Shopper Report.
• Tellers:
Monitor and Check All Tellers Transactions, Supervising the Cash Balance For The Tellers, Verifying Incoming and Outgoing Remittances & Upload Them to HO .
• DIB Internal Communication Department Championship:
Responsible to Communicates between Branch Staff and the Management in all Issues and Announcements.
• Customer Service Excellency Representative in Branch:
Responsible to Evaluating Customer Care Quality and Monitoring Follow Ups.
• Senior Customer Service Officer, Arab Bank-JORDAN (2004-2007)
Job Profile:
Same The Above
Education
• B.A. in Finance and Banking (2003), Yarmouk University-JORDAN.
• General Secondary Education Certificate in Commercial Section (1999), Al-Imam Malek Secondary School-JORDAN.
Certificates
• Certificate of appreciation for contribution to attract liabilities to the bank (DIB, Nov 2009)
• TAQDEER CERTIFICATE in recognition of efforts and contribution towards service excellence (DIB, 2009)
• Certificate of Participation for Audit & Managing Risk at Branches (DIB, May 2009)
• Certificate of Participation for Retail Banking Product Knowledge (DIB, March 2009)
• Certificate of Participation for Operations & Control Training (DIB, Jan 2009)
• TAQDEER CERTIFICATE for continuous effort to support branch operations & contributing the target during 1st quarter or year 2008.
• TAQDEER CERTIFICATE in recognition of efforts and contribution towards service excellence (DIB, 2008)
• Certificate of Successfully Completed Level 3 Comprehensive English Course (Direct English- Dubai, 2008)
• Certificate of Participation for Islamic Sharia Criteria for Retail Credit (DIB, June 2008)
• Certificate of Training Program for INTELLIGENT LEADERSHIP (DIB, May 2008)
• Certificate of Participation for Communication Champs Workshop (DIB, April 2008)
• TAQDEER CERTIFICATE in recognition of efforts and contribution towards service excellence (DIB, 2007)
• Certificate of Training for Strategic Sales Techniques (DIB November 2007)
• Intensive courses in Cheques, Foreign Exchange, Remittances, Retail Products Knowledge, Anti-Money Laundry, Customer Service Excellence and Time Management (Arab Bank - March, 2007).
• International computer drive license (ICDL) Ministry of Education (Jordan-May, 2005)
• Intensive Conversation 2 Program in American English (Modern Language Center, Jordan - August 2005)
• Combating Forgery & Counterfeiting in Banks (Arab Bank - June, 2005).
• Certificate for Completing Summer Students Training in all Business and Banks activities (Jordan Islamic Bank - June, 2003).
Languages
• Arabic / mother tongue.
• English / excellent writing, reading and speaking.
Sales & Serivces Senior Officer
