Desktop & Network Support Engg
Microland IT Comapany
مجموع سنوات الخبرة :2 years, 1 أشهر
•Tracking of tickets till closure, coordination with the Vendors for the various activities.
•Call Logging, Processing with WIPRO & HP Open View and Handling of escalated tickets.
•Installation, Configuration and Troubleshooting of various devices like Reliece card,
VPN, Dial up & Proxy Setting.
•Providing all kinds of troubleshooting of software’s related issues and all windows related issues to Laptop users.
•Installation, Configuration & Troubleshooting of Microsoft Outlook & IBM LOTUS NOTES.
•Installation, Configuration & Troubleshooting of Odessy Client which is used for connecting Laptop through wireless network.
•Handling User’s Account in Domain Network and assigning folder level security for all the users.
•Installation & troubleshooting of Safe boot and coordinate with Safe boot team for providing solution for password related queries for users.
•Managing AD, Such as user creation & delete, assigning group policies on OU
•Managing Symantec antivirus server
Total experience is Complete 2 Years
Installation and Troubleshooting of different types of Operating Systems like Win-98, Win-ME, Win-2000 and Win-XP. Troubleshooting of all types of problem related hardware & software. Maintain performance of the system through system tools. Troubleshooting and Configuration of Outlook express and Microsoft outlook.
courses: CCNA
courses: CCNA
courses: CCNA
courses: CCNA
courses: CCNA