Data Entry , Support Officer
Ministry Of Agriculture & Irrigation
Total years of experience :25 years, 9 Months
•Maintained the paper & Electronic files in regards to the Department procedures.
•Copied, scanned, faxed &filed all documentation regarding account information
•Typed up spreadsheets of contact information, &maintained department collective records
•Prepared necessary reports.
•Entered data both online /offline, answered phones and greeted customers.
•Verified the accuracy of the data & maintained the development information
Work closely with all departments operating at night, coordinating to ensure smooth running of hotel operations.
•Ensure night auditing processes are carried out accurately.
•Assist in preparation of performance reports for strategy meetings.
• Arrange daily schedules containing all companies’ information required.
•Collect fees and tickets from group members
•Monitor guest satisfaction processes, and respond to guest concerns, and inquiries.
•Exceptional Background in Personnel & Operations Management.
•Retained the hotel’s biggest client by quickly resolving issues, diffusing tension, and ensuring that all of the client’s expectations were met or exceeded.
•Worked closely with clients to ensure highest levels of guest satisfaction, customer service, hospitality.
•Completed management paperwork, and performed administrative duties.
•produce creative campaigns and a wide variety of graphic materials spanning from signage, billboards, ads, flyers, brochures, direct mail and other collateral materials that are on time and within budget.
•Oversee and coordinate the entire production process to final print including print specifications, cost, selection of appropriate production media and materials such as ink and paper, inspection of proofs for accuracy, and adherence to appropriate production standards adhere to and maintain marketing department graphic standards and processes.
•Newspapers designing, magazines designing, advertisements designing by Adobe Illustrator, Adobe InDesign, Adobe Photoshop, Graphic Design, Microsoft PowerPoint
* Made all necessary travel arrangements including airline, hotel, transportation reservations.
* Accountable for replying incoming telephone contacts in a professional manner while assisting with their queries and maintaining first-rate service levels.
* Help clients in getting passports and visa from different countries coordinated all group travel to ensure appropriate resources such as transportation; hotel, etc were in place to provide the best service to the customer.
* Advice customers regarding their needs; provide them with up-to-date information regarding tour packages.
* Convert information request into sales opportunities in order to meet financial targets.
* Capture and report customer’s feedback towards continual product development.
* Maintain a high customer satisfaction level through the offered service with adherence to
the standard procedures set by the department head.
* Supervisory experienced in all aspects of ticketing, check-ins, reservations, & boarding passes.
*Describe tour points of interest to group members, and respond to questions
*Escort individuals or groups on cruises, sightseeing tours, and through places of interest
such as industrial establishments, public buildings, and art galleries.
