Relationship Manager
Vodafone
مجموع سنوات الخبرة :6 years, 11 أشهر
Deftly handled and was responsible for the entire gamut of activities related to sales & marketing operations and strategies, promotional strategy, market research, product launches, marketing activities that included, evaluation, demand planning & forecasting.
Reviewed & interpreted the competition & market information to fine-tune strategies, identified prospective clients, generated business from new accounts and developed them to achieve consistent profitability and enhance revenue.
Instrumental in handling & managing sales operations, devised business development strategies, studied the elements in a sales promotion plan/sales camps & considered customer preference to drive business volumes.
Realized company’s targets within given time and budget frame, successfully executed company’s strategies, developed a competitive business development and sales strategy, uncovered/ created new opportunities, identified dynamic and flexible opportunities for market penetration and revenue generation.
Ensured to meet the set targets by successfully launching various products & achieved bottom line of the business by implementing company strategies; organized sales promotional activities such as campaigns & events as a part market development effort.
Identified and developed new streams for long-term revenue growth, carried out Mpesa activities and maintained relationships with clients to achieve repeat/ referral business.
Instrumental in setting & achieving targets on monthly/annually basis through distribution network and endured the development of field force through proper training & motivation.
Competently maintained highest standards of customer service; gave preference to customer satisfaction & promptly resolved their problems & concerns.
Deftly involved forecasting monthly/annual sales targets and executed them in a given time frame, enhanced existing clientele.
Managed techno-commercial discussion; involved in product demonstrations / presentations and finalized the order of the products, coordinating with other departments for timely deliveries & payment collection.
Conducted and organized sales promotional activities as a part of brand building and market development effort.
Built brand focus in conjunction, ensured maximum brand visibility and captured optimum market shares. Planned events/ PR and identified appropriate media for brand promotion.
Reviewed and interpreted the competition after in-depth analysis of market information to fine-tune the marketing strategies and escalated business volumes.
Carried out business growth activities through identification & penetration of new market segments, attained periodical targets with a view to optimize revenues.
Realized 100% profitability for every sale along with accessories, extended warranty, insurance, finance & exchange activity; steered efforts in identifying key/institutional accounts & strategically secured profitable business.
Coordinated frontline/backline customer service, interacted with clients, liaised with agents & coordinated with concerned departments for problem resolution.
Supervised and monitored the performance level of the service staff for ensuring superior customer service.
Organized regular periodic meetings & trainings for service staff, dealers and sales staff for discussion of current work issues and devised solutions for enhanced operations.
Spearheaded post-sale service operations ensured customer satisfaction and business retention; collected & collated data on jobs/ other specific complaints & discuss the same with the manufacturing team for counter measures.
Ensured that operations at the service points match the company’s standards; monitored the post service activities like follow up with the customers, service reminders & handled customer grievances for superior customer service.
Analyzed the market, consumer behavior & business trends while developing the potential customers
Planned and conceptualized various strategies to achieve business goals aimed towards the growth in business volumes as well as profitability while analyzing cost effectiveness and competitor’s strategies and proceeding.
Coordinated micro level field activity to generate adequate inquiry to improve the penetration in the market and actively involved in follow ups regarding the vehicle sales.
Responsible to Launch and Promote new product in the area, train the dealer and their sales team about new product, provide feedback of competitors activity to Area Office and recruit adequate manpower at dealership.
Prepared Customer’s Database while regularly updating them regarding various plans and policies of the company that may be profitable for them also, assisted in availing in financial assistance for the clients.
Provided management reports for acceptability of the product; scope for improvement by inclusion some additional features while generating reports on customer aspirations.
Collated competition information, tracked and maximized sales while identifying market share, gauze market dynamics and trends.
Service to corporate Customer.
Govt and Institutional sales.
Reviews weekly, monthly targets(retail, order, test drives, enquiries, Accessories, finance, insurance) of each sales officer.
Review of T.D experience form.
Helping S.O in their sales, case to case.
Reviews all dropped/lost enquiries with SO's.
Identifies the training needs of each SO by observing the SO’s using the Assessment Form.
Financial Adviser, Account selling, D mat And Mutual Fund, Portfolio management service.
Business generation, Lead and clientele Generation.
Done MBA in Marketing and Finance in year 2009 Project done in Reliance capital,Hero moto corp,TATA MOTORS