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تم إلغاء حظر المستخدم بنجاح
محمد Khan, IT Specialist

محمد Khan

IT Specialist·Kratikal Tech Ltd

الإمارات العربية المتحدة

بكالوريوس, Electrical And Electronics Engineering

الخبرة العملية

مجموع سنوات الخبرة: 4 سنوات, 8 أشهر

IT Specialist

أبريل 2025 - حتى الآن

Kratikal Tech Ltd

Noida، الهند

أبريل 2025 - حتى الآن

▸ Managed enterprise IT infrastructure (servers, desktops, printers, network)
for 500+ users, ensuring 99.9% uptime across all systems.
▸ Delivered L2/L3 IT support for network, system, and security incidents with
95% SLA compliance — resolving hardware, software, and connectivity
issues in person, by phone, and remotely.
▸ Implemented Palo Alto & FortiGate firewalls, VPNs, and SureMDM,
reducing security incidents by 40%.
▸ Administered Microsoft 365, including email troubleshooting, patching,
backup, disaster recovery, and asset documentation.
▸ Collaborated with cybersecurity teams to investigate, respond to, and
mitigate security threats following ITIL best practices.
▸ Conducted IT orientation sessions for new staff members on enterprise
tools and technologies.
▸ Managed Active Directory, GPO, DNS, DHCP, and proactive monitoring —
reduced downtime by 30%.
مجال الشركة:
أمن المعلومات و الشبكات
الدور الوظيفي:
تكنولوجيا المعلومات

IT Engineer

يونيو 2024 - أبريل 2026

Teleperformance

Noida، الهند

يونيو 2024 - أبريل 2026

▸ Performed routine hardware and software installations on desktops,
laptops, and smartphones for enterprise users.
▸ Logged all support calls in IT ticketing systems (ServiceNow / Zoho Desk)
and ensured timely closure per predefined SLAs.
▸ Configured SSO/MFA integrations using Okta and Google Workspace,
strengthening identity and access management.
▸ Installed and maintained Windows OS, Outlook, VPNs, Wi-Fi, antivirus,
patching, and business applications.
▸ Assisted System Engineers and IT Managers in setting up and
troubleshooting servers and server applications.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
تكنولوجيا المعلومات

IT Support Engineer L1/L2

يونيو 2021 - ديسمبر 2023

Congruex

Chandigarh، الهند

يونيو 2021 - ديسمبر 2023

▸ Delivered L1/L2 IT Helpdesk and Desktop Support for 300+ end-users across
multiple locations, achieving 92% first-call resolution rate.
▸ Responded to technical assistance requests in person, via phone, and
remotely — diagnosing and resolving hardware and software issues.
▸ Implemented ITIL framework for incident management, change
management, and problem resolution.
▸ Maintained comprehensive asset inventory and documentation for
hardware and software resources.
مجال الشركة:
الاتصالات والشبكات
الدور الوظيفي:
الخدمات المساندة

التعليم

ABES ENGINEERING COLLEGE

أكتوبر 2020

أكتوبر 2020

بكالوريوس، Electrical And Electronics Engineering

الهند

المعدل التراكمي (نسبة مئوية): 71%

المعدل التراكمي (نسبة مئوية): 71%

My background is a B. Tech in Electrical and Electronics Engineering (EEE), which has equipped me with a robust system-level troubleshooting methodology highly applicable to an IT/Technical Support role.

Skills

Network Troubleshooting
Expert
Network Troubleshooting
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Firewall Management
Expert
Firewall Management
Expert
Windows Server
Expert
Windows Server
Expert
Cyber Security
Expert
Cyber Security
Expert
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY
Intermediate
INFORMATION TECHNOLOGY INFRASTRUCTURE LIBRARY
Intermediate
MICROSOFT AZURE
Intermediate
MICROSOFT AZURE
Intermediate
MICROSOFT OUTLOOK
Intermediate
MICROSOFT OUTLOOK
Intermediate
PROACTIVITY
Intermediate
PROACTIVITY
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
SERVICE LEVEL MANAGEMENT
Intermediate
TCP IP
Intermediate
TCP IP
Intermediate
Ticketing
Expert
Ticketing
Expert
RAID
Intermediate
RAID
Intermediate
Backup Solutions
Intermediate
Backup Solutions
Intermediate
PROBLEM SOLVING
Expert
PROBLEM SOLVING
Expert
IT Technical Support
Expert
IT Technical Support
Expert
Network Troubleshooting
Expert
Network Troubleshooting
Expert
INFORMATION TECHNOLOGY
Expert
INFORMATION TECHNOLOGY
Expert
COMPTIA A+
Expert
COMPTIA A+
Expert
Windows Server
Expert
Windows Server
Expert
Endpoint Security
Expert
Endpoint Security
Expert
Switches
Intermediate
Switches
Intermediate
Fortinet
Intermediate
Fortinet
Intermediate
IT Officer
Expert
IT Officer
Expert
Microsoft Office
Expert
Microsoft Office
Expert
SLA
Expert
SLA
Expert
Administration
Intermediate
Administration
Intermediate
Installation
Expert
Installation
Expert
Management
Intermediate
Management
Intermediate
Technical Support
Expert
Technical Support
Expert
Desktop Support
Intermediate
Desktop Support
Intermediate
COMPUTER SECURITY
Intermediate
COMPUTER SECURITY
Intermediate
FIREWALL
Intermediate
FIREWALL
Intermediate
LOCAL AREA NETWORKS
Intermediate
LOCAL AREA NETWORKS
Intermediate
NETWORK MANAGEMENT
Intermediate
NETWORK MANAGEMENT
Intermediate
NETWORK SWITCHES
Intermediate
NETWORK SWITCHES
Intermediate
PALO ALTO FIREWALLS
Intermediate
PALO ALTO FIREWALLS
Intermediate
VIRTUAL PRIVATE NETWORKS VPN
Intermediate
VIRTUAL PRIVATE NETWORKS VPN
Intermediate
WI FI 6
Intermediate
WI FI 6
Intermediate

اللغات

الانجليزية

متمرّس

الهندية

اللغة الأم

التدريب و الشهادات

الشهادات
Technical Support Fundamental
Microsoft Certified: Azure Administrator Associate
Palo Alto Firewall
Cybersecurity Fundamentals
Network Support and Security
CompTIA A+ Network Essentials
CCNA, ITIL, Cyber Security

الهوايات والاهتمامات

Football