Service Manager
Maxis Broadband Sdn Bhd
Total years of experience :29 years, 11 Months
● Managing a portfolio 2-3 Corporate Accounts
● Segment lead for Enterprise Service Managers
● Leading a team of Service Managers in daily customer escalations and engagement
● Responsible in team planning and strategies
● Identify & develop specific opportunities and supporting business cases
● Regular customer engagement
● Good interpersonal skills and a strong team player
● Managing team of Engineers on technical support
● Supervising the standard and quality of projects’ deliveries
● Documented the method statements on SCADA and Power monitoring implementations
● Developed sales strategy to generate business prospects and new opportunities
● Responsible in Access Network Planning and Design for telephony and data services
● Responsible in project scopes and delivery
● Technical committee for new product evaluations
● Managing vendor engagement for design and project implementation
Maxis Confidential
● Established a JV company in Kingdom of Saudi Arabia
● Engaging business opportunities in mobile services
● Managing operational setup for MENA regions
● Building business engagement with local companies and authorities
● Responsible for Technical Sales support on Access Network solutions (fixed and wireless)
● Bid Manager in several telecom tenders
● Responsible in technical and pricing proposals
● Supporting the Account Managers on technical presentation and business development ●
Trained in Munich on Product configuration and Dimensioning
Responsible for planning, designing and monitoring the access network services and
solutions
* Managing the projects implementation and Brownfield areas.
* Advising the clients on the telecommunication standards and practices
* Designed and monitored the outside plant works for copper and coaxial cables and
conduit installation
* Responsible for testing and commissioning the telecommunication services before the
handover to customers
* Attended the Access Network product training in Siemens Munich
Designed and tested telecommunication systems for Hercules, Albatros, and Carribou
aircrafts
* Troubleshoot and restored the aircraft telecommunication and radar systems breakdown
* Supervised and verified the installation of the avionic systems
Maxis Confidential
courses: Certified ITIL 4 Foundation Certified ITIL V3 – Intermediate Continual Service Improvement Certified ITIL V3 – Intermediate: Service Strategy MBOT – Professional Technologist Contributions Committee Member for Task Analysis for NOSS in Telecommunications Technician (1998)