System Administrator
Konica Minolta
Total years of experience :14 years, 6 Months
Extensive experience in installation, administration and networking in various environments.
Thorough knowledge of Windows Vista; Windows XP, Win 8; Windows Server 2003; Windows Server 2008 & 2012;; TCP/IP; Install Shield; Ghost; Disaster Recovery; Juniper Netscreen; Druva Backup .
Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP; WINS; and DNS; Virtualization, High Availability, VMware & Hyper-V.
IT Planning; Asset & Vendor Management, IT Projects; Data Centre Implementation.
Excellent command of running projects employing industry standard project management techniques.
Extensive documentation and training experience.
Successful project and technical team leader and motivator.
• Working on IBM Maximo call loging tool.
• Responding & Resolving call with in as per the SLA
• Datacentre Management.
• Working on Windows Server 2003 & 2008
• Manage User Restrictions & Identities.
• Working on Cloud Enviorment.
• Configure & Troubleshoot Active Directory Services.
• Creating Users & OU appling policy in Active Directory.
• Impliment & Applying Group Policy.
• 1st Level troubleshoot Lotus Domino Server.
• Blackberry Configuration & Mail Creation
• Configure & Troubleshoot DNS Server
• Creating Scopes in DHCP.
• ID file Creation Mails Compaction on Domino Server
• 1st level Troubleshooting in Network related problems
• Working on Critical & Esclated Calls
• Configuring & Troubleshooting Sabre, Avient, Amos, Top Air, & SAP Application.
• Installation, Configuration and Troubleshooting of VPN software on user’s laptops
• Take Server Backup Daily & Weekly basis in tape drives though Veritas tool.
• Troubleshoot Desktop, Laptop & Server Hardware problems.
• Handle Critical issues of Lotus Notes
• Installing and configuring the Network Printers on Desktop as well as Laptops.
• Climping & Configure Network.
• Switching and Configure Router guidance of Network Team
• Working on Unicenter service Plus Ticketing System(USD) & IBM Maximo Tool.
• Responding & Resolving ticket within as per the SLA
• Installing, Configuring & Troubleshooting MS Outlook 2007
• Manage Esclations of User in facilities
• Troubleshoot all brands Desktop/Laptop
• Installing, Configuring & Troubleshooting Local & Network Printer
• Asset Management.
• Working on Repeted issues.
• Creating & Clear Scopes in DHCP.
• Working on MS Excel for rostering, inventory, data sheets etc.
• Installation, Configuration and Troubleshooting of VPN software on user’s laptops
• Providing solution remotely through Net meeting. Etc.
• Installing and configuring the Network Printers on Desktop as well as Laptops
• Video Conferencing systems and troubleshooting
• Installation of OS and different types of application and software
• Installing and configuring of lotus & Outlook
• Pending Call Reports Creating on daily basis in MS Excel
• Creating Parts details sheets of every locations in MS Excel.
• Working on Esclated Calls.
• Support to outdoor users through remote & telephonic
• Merge Dashboard of every locations in Excel on daily basis.
• Configure & Troubleshooting of Lotus.
• Providing Network Support, Desktop Support And IBM Support Like Lotus Notes
• 8.0 And sametime. Check Point Product, Pointsec For Data Security. Symantec Ghost. VPN Like csc And Cisco.
• Managing domain User, Groups & OU
• Providing remote technical support as well as desk to desk support to End user for desktop & laptop problems
• Client like MS Outlook & Outlook Express
• Configure & Troubleshooting of Lotus
• Installing and Configuring VPN
• Working on Esclated Calls.
• Working on MS Excel for part order, & datasheets.
• Map Driving in a LAN Environment
• Installation of OS through Symantec Ghosting
• Installing, Configuring & Troubleshooting Local, Network.
• First level support to Network infrastructure for client side
• Responsible for daily / weekly report submission to site Team Leader
• Coordinate for spares with hardware/Network vendors
• Manage SQL Related Problems
• Installing and Configuring the Wife, Internal Wireless along with Odyssey Client 4.5
• Installing the security related software Safe Boot, and using the Kill Disk tools for low level format.
Fundamentals of Computer &Information System Project Management IT Planning