Implementation Specialist & Customer Success
Bayzat
Total years of experience :9 years, 7 Months
▪ Develop and maintain relationships with customers to ensure their satisfaction.
▪ Handle customer inquiries and provide solutions and advice.
▪ Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
▪ Delivering a seamless and memorable onboarding program to new customers and regular touchpoints thereafter.
▪ Onboard new customers and focus on helping them get the most value out of the Bayzat account, sharing best practices and success stories.
▪ Work closely with internal departments to ensure that the onboarding process is being adhered to.
▪ Take ownership of the turn-around time (TAT) taken to collect all required documents from the customer for an effective Bayzat account configuration.
▪ Strict adherence to predefined KPIs and SLAs that ensure documents are collected in a timely manner.
▪ Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention
▪ Providing implementation and support consultancy during Installations, upgrades, and bespoke
customizations of Dafater ERP.
▪ Assist the client and provide general advice for his success in his project to achieve his goals.
▪ Participate in the development and improvement of the service regarding performance and user
experience.
▪ Support customers' success by answering application questions, tracking issues, monitoring
changes, and resolving or escalating problems.
▪ Analyze and develop recommendations to meet deliverable targets
▪ Implementation of Market Control software within accounting, planning, forecasting, budgeting
and control reporting, financial reporting, Financial Consolidation, Currency, and Intercompany
Adjustments, period-end.
▪ Execute all aspects of the implementation process which includes collaborative consultation with
the client, requirements definition, solution design, configuration, unit and integration testing,
training, data cleansing, and data migration.
▪ Define the solution in order to fulfill the business requirements from headquarters as well as the
local subsidiaries.
▪ Test the current solution and future releases, ensuring best practices are being implemented.
▪ Educate users on software functionality as well as on data entry, system administration, user
security, and user permissions.
▪ Collaborate with client stakeholders to develop solution requirements that are aligned with
business objectives, and to provide in-depth knowledge of ERP application as it applies to the
customer’s business processes.
▪ Drive new account sales by demonstrating the benefits of the company’s products and services.
▪ Identify business opportunities, potential clients, and VIP customers and negotiate in order to create profitable accounts.
▪ Ensure an adequate communication system and client satisfaction with regard to their needs and interests, providing sales representation.
▪ Keep up to date with the financial markets and factors that influence them.
▪ Analysis of all global financial markets for various industry trends.
▪ Created trading strategies for long-term trading using market information, financial news, and charting analysis.
▪ Develop risk models, which determine trade sizes and stop loss figures.
▪ Follow the policies and procedures set by the compliance department with regard to processing client documentation.
▪ Responsible for all areas of account management, including understanding clients’ business needs, and resolving issues promptly.
▪ Understanding competitor solutions, the client is using as well as the clients’ developing needs and being able to match customer needs to our product/service range.
▪ Majored in Accounting and Finance. ▪ Studied Management, Economics, and Business Administration.