store supervisor
Almuftah
Total years of experience :7 years, 9 Months
*conducting inventory analysis to determine optimal stock levels.
*maintain customer satisfaction by with quick and effective professional handeling stock returns.
*oversaw preparation and distribution of promotional materials and flyers.
*reviewing daily financial records and identified
deficiency in need of alteration.
*kept documentation and records accurate and up to date with latest records to prevent errors in processing or delivery.
*boosted dales by effectively cultivating customer rapport and delivering superior customer service.
*organized shift meetings to communicate and resolve issues for night operations.
*supervised associates by providing directions and instructions for stock shelves, rotating stock and recieving deliveries.
*created and led sales promotions and advertising strategies to boost sales and bring new customers.*implemented daily operating procedures to keep store clean, adequately stocked and well-orgsnised.
*vollenteried for extra shifts during holidays and other busy periods to allitivate staffing shortages.
*reduced expenses by renegotiateing vendor contracts to eliminate waste and boost cost saving.
*kept close eye on department employees and customers to assess theft risk and maintain loss presentation goals.
*examined incoming inventory, merchandised shelves and prevented shrinkage.
*recruited, hired trained over new team members in a month.
evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
*submitted reports to senior management to Sid in business decision-making and planning.
*decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Handling various issues to provide customer satisfaction on
calls, emails and text messages.
Troubleshooting faults reported by the learner to ensure
smooth experience.
customer retention and exception management.
Assigning accounts manager to the learners profile to make sure
enough assistance is been provided.
Interact with teams in multiple languages and provide
clarification.
improved client consultations and determine needs through
team management.
Organized detail and excellent track record for working under
pressure.
Conducting academic advisement services for learners on a
recurring basis to maintain educational progress.
Assigning IT support to get the technical issues resolved.
Maintaining learners data base and electronic records for each
learners contact.
Providing Job assistance based on the certification completed by
the learner.
Getting loans approved for educational purpose and handling
payments.
Actively monitoring staffing levels and real-time queue
management activities for multi-site contact center providing
consultative advice and recommendation to ensure optimal
balance of available employees to meet the business demands.
Decision-making to manage real-time queue to make sure that
client facing time is met.
Handling offline meetings to set expectations to avoid major
impact on crucial situations.
Recognizing global/site outages or system issues and keep the
management well informed about the business impact, also
make sure to get the issue fixed by consistentlyworking closely
with the IT team.
Headcount management, preparing roster, tracking
attendance, tracking agent activity and metrics, publishing
reports with the operations and clients on an hourly basis.
Creating trackers on a daily basis to maintain record of every
individual contributor by using MS Excel, creating formulated
files to make immediate changes as per the requirement or
exception given by the clients for various situation.
Planning, scheduling for future intervals on live calls with
clients.
Maintaining good relationship with the clients and operations
and working as one team to maintain smooth business run.
Provide feedback to employees for exceeding the offline time
given.
Establishing warm and friendly rapport whilst interacting with
the customers from the UK over calls, email and chat with the
help of CRM and Salesforce.
Providing friendly, attentive service by promptly responding to
the customer's inquires and processing order requests.
Handling escalations calmly and professionally providing
appropriate solution and to promote continued customer
service.
Showcased product and service features by explaining the
features, advantages and benefits to drive sales.
Upgrading, cross-selling and up-selling of product and
service to meet the target and generate revenue for the company.
Handling technical issues and asked targeted questions to the
customer throughout the troubleshooting to determine a smart
solution.
Helped customers set up new device, update or install software
and applications for better experience.
Handling customer's billing, collecting payments via IVR also
scheduling future payments.
Managing team in the absence of the manager
Listen to customers requests, referring to alphabetical or
geographical directories to answer questions and provide
information over the telephone.
Provide assistance to customers with special billing requests.
Calculate and quote charges for the services such as longdistance connections.
Promote company products, services and savings plan when
appropriate.
Resolve customer's service or billing complaints by
performing activities such as refunding money, taking payments
or adjustment of bills.
Determine charges for services requested, collect deposit or
payments or arrange for billing.
Handling technical troubleshooting to fix issues with the
services
I have completed my BBM (Bachelors of Business Management) in marketing specialization with an aggregate of 60%.