منسق تسويق
أمريكانا
Total des années d'expérience :22 years, 4 Mois
Experience:
- an order taker in KFC, call center January 2002 up to telemarketer section telemarketing December 2003 till now( kfc, pizza hut, tikka, and hardee’s )
- course from Americana training center in the telemarketing and customer service
- I have the ability to do survey on new products
- Course on handling complaints and dealing with angry customers
- course in customer MENIA (satisfy customer needs which are unexpected)
- I have the ability to persuade lapsed customers and light users to resume their relation through introducing special offers only for them by phone
- Team leader for the telemarketing section
- Marketing coordinator callcenetr americana
Education: b.sc.accounting, 2000, Zagazig University, Benha Future generation foundation: I successfully completed the three months basic business skills acquisition (BBSA) program JUNE 2001 English courses JUNE 2001 computer courses Computer skills: Windows x p, word x p, excel x p, access x p, power point x p , outlook , Speed typing, internet base, project Language skills: Arabic: mother tongue English: very good