IT Assistant
City University College of Ajman
Total years of experience :11 years, 11 Months
Giving IT support to faculty, staffs and students.
Windows server 2012 Active Directory, Creating shares, Profiles and applying group policies.
Domain related problems, like access, restricting access, domain joining, mapping network drives.
Managing attendance Server and machines for finger prints login.
Outlook Configuration and troubleshooting.
Managing Kaspersky Antivirus admin Console.
Managing Routers and Switches (HP) for internet connectivity and troubleshooting.
Managing IP phones (Avaya) and troubleshooting Call Server, Managing through IP Office Software.
Managing MERU 4ipnet for giving access to WIFI, and troubleshooting through web based interface (WLAN).
Managing Fortigate firewall and restricting users.
Structured cabling.
Installation and troubleshooting of multimedia projectors.
Installation and troubleshooting network printers, Photocopiers and standalone printers.
Managing Easy-Q management system and PoS Machines.
Software up gradation / installation from server to client.
Managing FASoft Application server for Asset management.
Windows installation and taking backups.
Managing NAS Iomega i-x2 and i-x4 Storage for user shares and backups.
Desktop support for Faculty and Staff.
Creation of users & groups in Google domain.
Managing DVR Servers through web based interface.
Created and maintained complete inventory of IT Assets.
Liaison with Vendors for different projects.
Completed network up gradation Project, AVAYA implementation project. Microteaching Lab,
Managing Virtual machines through HyperV Manager.
Giving basic support for Apple iMac.
Managing Company Website through University Management System.
• Microsoft outlook Exchange support 2007, 2010 & 2013.
• MacAfee AV management experience, product management experience.
• New Image Installation and resolved the Hardware Problem
• Familiar installation with Windows 98/ XP and Windows 7, MSOffice 2007, 2010 & 2013.
• Resolving Users account related issues.
• Support Client calls as per the complaint
• Handling laptop related problems (Hardware and Software)
• Vendor Management for Hardware calls
• Attending the call via IT Service Desk and updating the call status.
• Calls resolutions using the remote monitoring tools like mstsc, Net meeting and OCS Lync etc.
• Manage OS installation and troubleshooting.
• Manage printer call - installation and troubleshooting of Network Printers (HP LaserJet 3015, 3055, 3380, 3030, 1536 DNF etc…)
• Handling client applications like WPMS, SCS commander, WP Shell and Target Manager Etc.
• Handling network issues and managing local telecom and EPBX issues.
• Handling all Local area LAN issues and WAN Network issues.
• Manage Network Problems - Installation, configurations and troubleshooting of RF modems. (Convergent, HCL and Tulip).
• Handling UPS issues and resolving UPS hardware issues by vendor.
• Support Client calls as per the complaint.
• Making LAN Connections.
• Manage OS installation and troubleshooting.
• Manage printer call - installation and troubleshooting of Network Printers
• Windows OS installation (XP and Windows 7).
• Performed troubleshooting, diagnosing, solving and replacing parts.
• Performed maintenance on copy machines, Xerox scanner, printers.
• Repaired and upgraded old installed systems, configured new systems.
• Documented the history of Problem.
• Continuously up-to-date regarding softwares