Mohit Gupta

Assisted citizens with passport application and related services.
Verified and validated applicant documents as per Passport Seva guidelines.
Coordinated with government officials to ensure smooth processing of passport applications.
Processed and maintained applicant records with accuracy and confidentiality.
Tracked service requests and ensured timely resolution of customer queries.
Supported Team Leaders and Managers in operational activities and reporting.
Maintained service quality standards and customer satisfaction levels.
Identified process issues and contributed to continuous process improvements.
Ensured compliance with Service Level Agreements (SLAs) and organizational policies.