محمد لطفى

Manage contracts and relations with
customers, vendors, partners and other
stakeholders.
Evaluate risk and lead quality assurance
efforts.
Oversee expenses and budgeting to help the
organization optimize costs and benefits.

Consultant - Business Operations
Etmam Company - Makka, Saudi Arabia | (Temporary contract) for three months APR 2025 to August 2025
- Temporary consultancy project on site, alongside my main role at ATA Trading Group Lead the development of full-scale business operations and administrative workflows for key projects.

• Manage stakeholder relationships and review and create new contracts to build strong connections with the Hajj coordination Council to ensure pilgrim satisfaction.
• Oversee service design and program implementation aligned with client expectations.
• Coordinate internal departments and media partners to enhance public communication and awareness.
• Improve commercial support processes to accelerate service delivery and customer experience.

Acting Retail Sales Manag
Partner with Finance & Sales management to
establish & develop Business KPIs & report to drive
business insights.
Managed retail sales staff and operationswithin three
outlets (Cass art London Shop at Qatar and two
more outlets at Museums of Islamic Art, Qatar
Museums Airport shop and E-commerce.
Coached and trained to all staff and supervisors at all
departments’ to develop their skills and enhance their
job performance.
Developed retail establishments at outlets and
E- Commerce business to ensure efficient andeffective
management as well as high performance sales.

Business Support & Business Development
Senior Management

IN-Q Enterprises W.L.L By QATAR MUSEUMS AUTHIROTY, DOHA, QATAR

-Main Responsibilities :
- Logistics operations.
- Accommodations and transportations.
- Opening new projects ( Retail outlets and
Hospitality outlets ).
Achievements:
• Developing growth strategies and plans.
• Managing and retaining relationships with existing clients, increasing client base.
• Finding and developing new markets and improving sales.
• Developing goals for the development team and business growth and ensuring they are met.
• Manage the day-to-day project activities and resources and chairs the project management team meetings.
• Provide status reporting regarding project milestones, deliverable, communicating across leadership.

Qatar Airways Group (Qatar, Doha) January 2009 to present
At Qatar Duty Free - Hamad International New Airport & Doha International Airport .

- Senior Sales Assistant 2009 to 2011
- Assistant Store manager 2011 to 2015
Job Responsibilities:
Managing and motivating a team to increase sales.
Keeping track of stock and ordering through computerized systems.
Organizing sales promotions and in-store events.
Dealing with queries, complaints and feedback from customers.
Analyzing sales figures and forecasting future sales volumes.
Maintaining awareness of market trends and monitoring what competitors are doing.
Controlling budgets and costs.
Providing reports to senior company

Handle all merchandising, inventory control, ordering, cash control, and maintenance.
Oversee store opening and closing procedures.

 Input data to prepare dally sales reports and regularly use weekly and monthly data to develop sales and promotional strategies.
Work with Spinner corporate colleagues as well as record company
Opened and closed store, handled customer service issues, and oversaw cash control.
Assisted with merchandising and promotions efforts.
Prepare staff for job transition and succession.