Mohmmad Qudah

Sales and service officer

Floater at Dubai Islamic Bank from 28/3/2016 at 31/5/2017 (Temporary).
•Assist banking customers with account management and other financial services
•Customer service in a friendly and knowledgeable manner.
•Process transactions efficiently and accurately.
•Refer enquiries to the appropriate staff.
•Maintain a wide knowledge of the bank’s common products and services.
•Take ownership of client complaints/issues, initiating action or resolving the problem and keeping the clients informed during the process.
•Ensure the achivement of target assigned by branch manager.
•Identify cross-sell opportunities during customer interaction.

Teller at bank of Jordan from 22/6/2014 at 21/2/2016.

•Continuously monitors the liquidity position and its profit centers and highlights the projected funds positions on a regular basis.
• Responsible for direct bank relationship management.
•Maintains database of bank account details and facilitate documentation requirements.
• Negotiates financial terms with banks and Finds appropriate work flows to reduce bank charges.
• Assists the Treasury Manager in maintaining the appropriate level of foreign currencies as per the needs.
•Prepares report that presents excess cash investments position and management fees earned on a periodic basis.
• Prepares variance cash flow analysis report and highlight major variances.
• Provides recommendation to enhance treasury policies and procedures
• Carries out duties in accordance with the requirements of the performance standards and code of ethics
• Liaises regularly with treasury management and divisions in order to understand ongoing changes in business activities and developments.
•Responsible for the administration and efficient daily operation of a full service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with the bank objectives
•Develops new deposit and loan business; provides excellent level of customer relations and promotes the sales and service culture.
• Achieves individual and branch sales goals through new business sales, referrals and retention of account relationships.
•Communicate effectively with high management to promote and achieve branch goals and objectives.
•Assist in key functionality that provided in the branches such as tellers operations.
•Cash management for the teller area.
•Perform duties in the absence of the Operations Officer or other such management capacities as directed by the Branch Manager.