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محمد شايك, Project Manager Soft Services

محمد شايك

Project Manager Soft Services ·Rekeep Saudi LTD

المملكة العربية السعودية

ماجستير, Hospitality and Facilities Management

الخبرة العملية

مجموع سنوات الخبرة: 23 سنوات, 1 أشهر

Project Manager Soft Services

يونيو 2020 - حتى الآن

Rekeep Saudi LTD

الرياض، المملكة العربية السعودية

يونيو 2020 - حتى الآن

In my current role, I oversee diverse soft services operations, including housekeeping, security, landscaping, waste management, and hygiene services, across multiple locations. I specialize in strategic planning, cost control, process optimization, and compliance with international quality standards, ensuring seamless service delivery to clients.Key Highlights of My Experience:
✔ Managed and led multiple soft services projects across four countries, ensuring consistent quality and efficiency.
✔ Developed and implemented service strategies, improving productivity and cost-effectiveness.
✔ Led cross-functional teams, ensuring seamless operations and high client satisfaction.
✔ Ensured full compliance with industry regulations, health, and safety standards.
✔ Optimized resource allocation and vendor management, reducing costs while maintaining top-tier service delivery.
مجال الشركة:
إدارة الممتلكات والمرافق
الدور الوظيفي:
الإدارة

Sr.Soft Services Manager / Head Of Soft Services

نوفمبر 2019 - يونيو 2021

Nabatat Facilities Management by Al Yamama KSA

الرياض، المملكة العربية السعودية

وجدت هذه الوظيفة عبر بيت.كوم

نوفمبر 2019 - يونيو 2021

This property was the first capital of the Saudi Dynasty, in the heart of the Arabian Penisula, north-west of Riyadh. Founded in the 15th century, it bears witness to the Najdi architectural style, which is specific to the center of the Arabian Peninsula. Heading Soft Services Operation of At- Turaif District in Ad-Dirriyah total Area of 3.5 KM area.
❖ Oversee day to day running of Site Soft Services in respect of Catering, Cleaning, Contract Procurement & Housekeeping ❖ Delivering a consistent level of service across site Soft services, within the Company's standards, to the contract specification and agreed KPI performance, qualitative and financial targets ❖ Complying with Company and statutory regulations relating to safe systems of work, health & safety, hygiene, cleanliness, fire and COSHH.
Business Development
❖ Evaluate ideas for additional scope of work and additional opportunities for services and recommend to the client as appropriate. ❖ Provide innovations and comparisons to market trends and forecast, advise clients accordingly. ❖ Continued improvement across all aspects of catering and cleaning services through innovation and efficiencies.
Contract Management
❖ Understanding of the importance to managing a site and the services provided including the ability to calculate the rewards and penalties of meeting/not meeting KPIs. ❖ Ensure contract is being delivered in a cost-effective way for the client and Nabatat. ❖ Responsible for departmental budgets in line with Nabatat baseline parameters.
Service Delivery
❖ Assume full responsibility for management of soft services against contracted scope of works. ❖ Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded. ❖ Day to day supervision of the Catering and Janitorial teams. ❖ Development of a soft services improvement plan for each service. ❖ Understanding of when it’s necessary to seek advice from Head of Facilities and to consult for technical expertise to ensure the correct procedures are followed. ❖ Comply with all relevant sections of the Quality Assurance Audit and to complete routine audits at a frequency as indicated in the “Unit Activity Calendar”. ❖ Deliver consistent and improved quality of Soft Services.
مجال الشركة:
إدارة الممتلكات والمرافق
الدور الوظيفي:
الإدارة

Operations Manager – Soft Services

مايو 2019 - أكتوبر 2019

Assiyana Facilities Management by Gulf Serve (Mall Operations) Doha, Qatar.

الدوحة، قطر

مايو 2019 - أكتوبر 2019

Heading Soft Services Operation of Doha Well know mall Doha Festival City (DFC) and Lagoona Mall 570, 000 Sqm area. ❖ Oversee day to day running of Site Soft Services in respect of Catering, Cleaning, Façade Cleaning, Landscaping, Contracts & Housekeeping of Malls and Retail Operations. ❖ Delivering a consistent level of service across site Soft services, within the Company's standards, to the contract specification and agreed KPI performance, qualitative and financial targets ❖ Accountable for excellent service delivery within the soft services team activities and operational objectives ensuring continuous improvements are made.
Service Delivery
❖ Reporting on SLAs and delivering action plans to ensure that SLAs are met/exceeded. ❖ Assuming full responsibility for management of soft services against contracted scope of works. ❖ Day to day supervision of the Cleaning, Façade Cleaning, Landscaping, Pest Control, Waste Management, Catering teams. ❖ Planning of site events (Christmas, Religious Festivals and Special Diet needs). ❖ Development of a soft services improvement plan for each service.
Contracts Management
❖ Understanding of the importance to managing a site and the services provided including the ability to calculate the rewards and penalties of meeting/not meeting KPIs. ❖ Ensure contract is being delivered in a cost-effective way for the client and Assiyana Facilities Management ❖ Responsible for departmental budgets in line with Assiyana Facilities Management baseline parameters. ❖ Proactively manage quality of service and introduce innovations in line with market trends and innovative.
Compliance, Environmental, Health & Safety and Risk Management
❖ Managing vendor compliance in line with Assiyana FM procedures. ❖ Managing compliance including standard operating procedures, purchasing, statutory requirements (health and safety). ❖ Comply with all Company & Client policies, site rules and statutory regulations relating to Health & Safety, safe working practices, hygiene, cleanliness and COSHH. This will include your awareness of any specific hazards in your work place and training of staff ❖ To assist in auditing (including the completion of duty of care visits) the contracted soft services providing. ❖ Delivery of continued safety awareness to all staff and engage in bi Weekly positive safety conversations
مجال الشركة:
إدارة الممتلكات والمرافق
الدور الوظيفي:
خدمات التنظيف

Lead Soft Services Manager & Head of Department

فبراير 2018 - مايو 2019

Aktor Como Intercity Facilities Management, Doha Qatar

الدوحة، قطر

فبراير 2018 - مايو 2019

Mobilising entire Soft Services activities for Doha Metro & Tram Projects day to day Soft Services Operations (Cleaning, Pest Control, Façade Cleaning, Waste Management and Train and Tram Cleaning)
•To be accountable for excellent service delivery in teams activities and the achievement of its aims and operational objectives ensuring continuous improvements are made
•Support in the development, co-ordination and management of the delivery of Soft Facilities management services, Pest Control, Train and Tram Cleaning, landscaping services, window cleaning and cleaning services, ensuring these meet their financial targets, predicted needs, corporate targets, and regulatory standards including the Qatar Rail Standard.
•Identifying and implementing measures to control and save on costs, conducting audits and ensuring compliance to statutes in respect to the standard organizational and statutory compliances
•Planning and directing all the activities and established strategic decision for overall growth in business, ensuring quality, service excellence and budget performance
•Establishing administrative policies and guidelines for coordinating and smooth operations of property & facility management for managing the project.
•Provide a first line contact for the Facilities Department for all internal and external customers/contractors
•Driving execution of operations complying with the Contract Documents and ensure that the Housekeeping Department deliver the contractual requirements
•Management, reporting and monitoring of performance and accounts to ensure control of spending and budgets.
•Handling overall administration, preparing yearly operating and capital budget and ensuring division profitability by properly managing expense, labour and other material resources related to the department
•Contributing in recruitment Screens job applicants, hires new employees, and recommends promotions, transfers
•Developing and executing Standard Operating Procedures and ensuring that the same is systematically documented for future reference for the chain
•To provide leadership, role modelling and direction to the delivery teams within the soft services areas of the intercity facilities management
•Evaluate ideas for additional scope of work and additional opportunities for services and recommend to the client as appropriate.
•Provide innovations and comparisons to market trends and forecast, advise clients accordingly.
مجال الشركة:
إدارة الممتلكات والمرافق
الدور الوظيفي:
السياحة والضيافة

Soft Services Manager

نوفمبر 2012 - نوفمبر 2017

Al Asmakh Facilities Management (by Regency Group Holdings, Qatar)

الدوحة، قطر

نوفمبر 2012 - نوفمبر 2017

• Spearheading entire Soft Services activities for 110 Projects day to day Soft Services Operations (External & Internal Projects)
• Managing multiple facilities, driving efforts for New Project Expansion and Consolidation, including office infrastructure, building with the accountability of leading team effectively to manage larger operations
• Identifying and implementing measures to control and save on costs, conducting audits and ensuring compliance to statutes in respect to the standard organizational and statutory compliances
• Planning and directing all the activities and established strategic decision for overall growth in business, ensuring quality, service excellence and budget performance
• Establishing administrative policies and guidelines for coordinating and smooth operations of property & facility management for managing the projects
• Collaborating with business groups and enabling aggressive growth in challenging situations with the accountability of delivering workplace services and solutions in dynamic and demanding environments
• Driving execution of operations complying with the Contract Documents and ensure that the Housekeeping Department deliver the contractual requirements
• Conducting monthly/quarterly and annual inventory for the department and ensuring that operating par stock of the department is duly maintained
• Handling overall administration, preparing yearly operating and capital budget and ensuring hotel profitability by properly managing expense, labour and other material resources related to the department
• Contributing in recruitment Screens job applicants, hires new employees, and recommends promotions, transfers
• Facilitating training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills
• Developing and executing Standard Operating Procedures and ensuring that the same is systematically documented for future reference for the chain
• Maintaining seamless interaction with the guests on a regular basis to understand and implement their requirements
• Landscaping: Established lawns by mulching, aerating, weeding, grubbing, removing thatch, or trimming or edging around flower beds, walks or walls.
• Pest Control: Monitor service quality through site inspections, service paperwork and reports, and direct communications.
مجال الشركة:
إدارة الممتلكات والمرافق
الدور الوظيفي:
السياحة والضيافة

Executive Housekeeper

يوليو 2011 - أكتوبر 2012

THE PRIDE HOTEL Chennai

تشيناي، الهند

يوليو 2011 - أكتوبر 2012

Reporting to the General Manager / Corporate Executive Housekeeper July 2011- Oct 2012
o Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
o Works effectively with the Engineering department on guestroom maintenance needs. Supervises the property general cleaning schedule.
o Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
o Inventories stock to ensure adequate supplies.
o Assists in the supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
o Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
o Supports and supervises an effective inspection program for all guestrooms and public space.
o Communicates areas that need attention to staff and follows up to ensure understanding.
o Ensures all employees have proper supplies, equipment and uniforms.
Managing Departmental Costs
o Participates in the management of the department's controllable expenses to achieve or exceed budgeted goals.
o Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
o Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Ensuring Exceptional Customer Service
o Responds to and handles guest problems and complaints.
o Strives to improve service performance.
o Empowers employees to provide excellent customer service.
o Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Conducting Human Resources Activities
o Participates as needed in the investigation of employee accidents.
o Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
o Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
o Monitoring the In House Laundry Operations
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Executive Housekeeper

أغسطس 2009 - يونيو 2011

Clarks Exotica Aguada Anchorage

دلهي، الهند

أغسطس 2009 - يونيو 2011

Reporting to the General Manager / Corporate Executive Housekeeper August 2009- June 2011

 Customer Servicing: Efficient in handling customer complaints and queries and ensure excellent customer servicing.
 Relationship Building: Involved in building long lasting relations with the Customers thereby ensuring customer delight.
 Housekeeping: Proficient in handling the housekeeping activities including cleanliness of the public area and floors.
 Manpower and Resource Organization: Proficient is planning and organizing manpower and resources for the success of day-to-day operations and for the whole year.
 TRAINING:
o Training activities: Involved in the training processes for the department- Preparing of training calendar, nomination of employees for various training classes, training of employees, supervisors and colleagues on the job and taking training classes, preparing training manual and maintaining training records.
o Certified Departmental Trainer - Being a certified departmental trainer of the department I am involved in the training of employees of all related departments.
 Mentoring and Counselling: Involved in mentoring and on the job training of new joiners and fellow colleagues of the department. Is involved in the counselling process of employees.
 Implementing new creative ideas: Generate new creative ideas and implement them in various aspects of housekeeping operations.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Asst Executive Housekeeper

أبريل 2008 - أغسطس 2009

Fortune Resort Bay Island (ITC by WELCOM Group)

حيدر اباد، الهند

أبريل 2008 - أغسطس 2009

• Taking care of allocation and duty rota of the department for efficient operations
• Handling of rooms & public areas and ensure that the highest standard of cleanliness and maintenance are followed
• Been In charge of Planned Preventive Maintenances
• Been In charge of Equipment handling, Lost & Found, Stores
• Maintaining general inventories of cleaning and guest supplies and maintaining the effective cost control methods.
• To oversee the day to day operations in all areas related to housekeeping department and administer the supervision of all housekeeping staff in conduction with E.H.K
• Arrange appropriate number of staff according to daily needs, keeping concern the business needs.
• Worked as a Pre-Opening Team Member for FORTUNE RESORT GRACE Mussoorie on Deputation As Asst Executive Housekeeper.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Executive Housekeeping

ديسمبر 2006 - أبريل 2008

Al – Suwaidi Group

الدمام، المملكة العربية السعودية

ديسمبر 2006 - أبريل 2008

 Optimizes work productivity by effective scheduling & associating all available resources (Staff Material) under my control
 To ensure all relevant documentation & records are updated & complete.
 To ensure constant adherence to Organizational Standards in cleanliness & maintenance of Equipment.
 To ensure guest requirements & request are promptly & efficiently responded to, to achieve Guest Satisfaction.
 Responsible for handling Keys to ensure security & safety for guest & hotel property.
 To ensure quality of all uniforms, Linen & control issues, return & alteration.
 Responsible for On the Job Training of departmental employee
 Worked as a Pre-Opening Team Member for AL-SUWAIDI GROUP at Kingdom of Saudi Arabia
مجال الشركة:
إدارة الممتلكات والمرافق
الدور الوظيفي:
السياحة والضيافة

G.S.E (Guest Service Executive) - Housekeeping

يناير 2004 - نوفمبر 2006

Fortune Murali Park. (I.T.C by WELCOM Group)

حيدر اباد، الهند

يناير 2004 - نوفمبر 2006

• Organize the work schedule of a small team of cleaning staff and arrange cover as necessary. Oversee the work of staff, carrying out checks as and when required
• Cleaning materials and equipment as required and ensure safe return of same. Keep records of same.
• Establish and maintain housekeeping schedules and assign employees to areas for various housekeeping duties
• Ensure that assignments are appropriately staffed and that employees have adequate supplies and equipment for completion of assignments.
• Take necessary action to correct any mechanical, structural, or electrical condition in need of repair or replacement
• Worked as a Pre-Opening Team Member for FORTUNE MURALI PARK BY WELCOM GROUP at Vijayawada.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Housekeeping Supervisor

مارس 2003 - ديسمبر 2003

Quality inn D.V Manor (CHOICE HOTELS)

حيدر اباد، الهند

مارس 2003 - ديسمبر 2003

• Inspecting of guest room and public area on a regular Basis to ensure that the furnishing and equipment are in proper condition and cleaned daily
• Marble Polishing of public area and maintain on daily bases.
• Handling Minibar consumption report daily and Lost and Found register.
• Taking inventories for Linen, glassware and Chinaware used in guest rooms.
• Knowledge about Planned Preventive Maintenance. (PPM).
• Knowledge about Carpet cleaning and Shampooing.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

التعليم

Master Of Business Administrations - MBA

أبريل 2019

أبريل 2019

ماجستير، Hospitality and Facilities Management

قطر

المعدل التراكمي (نسبة مئوية): 80%

المعدل التراكمي (نسبة مئوية): 80%

Hospitality and Facilities Management

Allagappa University , Chennai

يونيو 2005

يونيو 2005

بكالوريوس، Business and Marketing

الهند

Diploma In Hotel Management

يوليو 2003

يوليو 2003

دبلوم عالي، Hotel Management

الهند

Skills

Estimation
Expert
Estimation
Expert
Crisis Management
Expert
Crisis Management
Expert
Pre opening
Expert
Pre opening
Expert
Project Management
Expert
Project Management
Expert
Strategy Planning
Expert
Strategy Planning
Expert
Relationship Building
Expert
Relationship Building
Expert
New Product/ Technology Launch Housekeeping
Expert
New Product/ Technology Launch Housekeeping
Expert
Business Planning
Expert
Business Planning
Expert
Training/ Mentoring and Counselling
Expert
Training/ Mentoring and Counselling
Expert
Organizational Design & Restructuring
Expert
Organizational Design & Restructuring
Expert
Project Management
Expert
Project Management
Expert
Strategy Planning Revenue Growth
Expert
Strategy Planning Revenue Growth
Expert
Budgeting
Expert
Budgeting
Expert
Manpower Planning
Expert
Manpower Planning
Expert
SMART Objectives Project Mobilizations Pre-Openings
Expert
SMART Objectives Project Mobilizations Pre-Openings
Expert
Pre opening
Expert
Pre opening
Expert
Project Management
Expert
Project Management
Expert
Estimation
Expert
Estimation
Expert
Crisis Management
Expert
Crisis Management
Expert
Strategy Planning
Expert
Strategy Planning
Expert

اللغات

الانجليزية

متمرّس

الهندية

اللغة الأم

التاميلية

متمرّس

التاغالوغية

اللغة الأم

الأوردو

اللغة الأم

التدريب و الشهادات

الشهادات
MBICSc - British Institute of Cleaning Science
Aug 2019
CFM Certified Facilities Manager - Preparation
May 2019
Quality Management System - (ISO 9001-2005)
May 2019
IOSH The Institution of Occupational Safety and Health.
May 2019
COSHH Control of Substances Hazardous to Health
Mar 2018

الهوايات والاهتمامات

Playing Cricket, Long Drive