Customer Service Agent
Diesel & Motor Engineering PLC
Total years of experience :7 years, 9 Months
Diesel & Motor Engineering PLC.
Customer Service Associate - March 2016 - December 2016
Assigning sales enquiries
Coordinate the customer vehicle breakdown issues
Conducting various of surveys
(B) First source Dialog Solutions (PVT) LTD - Sri Lanka.
Customer Service Associate - March 2015 - March 2016
Ensuring an effective communication between the customer and the company
Identifying and resolving various customer queries, requests and complaints
(C) IK Holding Company (January 2013 - February 2015) (Saudi Arabia)
I) Chemanol Methanol Chemicals Company, Naphthalene Tank Project
Permit Receiver / Administrator (August 2014 - February 2015)
Maintain time sheets of workers.
Coordinate with drivers & maintain vehicles.
II) Waste Gas Project (Saudi Aramco)
Permit Receiver / Administrator (2013 July - 2014 August)
Explain the types of work permits, the roles of those involved in the work permit
System and the requirements for receiving a work permit.
Maintain time sheets of workers.
Coordinate with drivers & maintain vehicles
III) IK Holding Company (2013-2014) - Administrator
Using a variety of software packages, such as Microsoft Word, Outlook
Hutchison Telecommunications Lanka (Private) Ltd provides affordable and accessible mobile telephony plus useful value added services under the “Hutch” brand covering all major population centers in all parts of Srilanka. Served as a Customer Service Executive in 2012
Identifying and resolving various customer queries, requests and complaints
Ensuring high levels of customer satisfaction
Store Supervisor (2009-2012)
A form of grocery store is a self-service store offering a wide variety of food and
Household merchandise in London.
Assist other store employees with their work.
Disseminate tasks and orders to employees.
Train and evaluate trainees.
Check the flow of the store from time to time.
Encode the delivered or ordered materials or products.
Assist the customer with their demands, suggestions and complaints.