Mohsan Bashir Ahmed

• Managed full-cycle HR and payroll operations for 450+ employees across multiple locations, ensuring 100%
accuracy in employee records, contracts, and compliance with labor laws.
• Processed monthly payroll of 450+ employees, including cash salaries, with zero error, handling vacations, end-of
service benefits, final settlements and leave encashments.
• Regular updated HRIS portal with employee date, civil id expiry, professional, address both digital and hard copy
for record
• Generated and analyzed headcount, budget, and workforce reports, helping optimize labor costs by 30% and
supporting strategic decision-making.
• Administered employee lifecycle processes such as onboarding, performance tracking, training coordination,
interviews, terminations and deemed resignations.
• Handled government and compliance processes, including residency (Visa) processing, work permits and
insurance update for 450+ employee, ensuring full regulatory compliance.
• Improved HR and payroll processes by streamlining documentation, internal memos, and reporting systems,
increasing operational efficiency by 93%
• Resolved employee payroll and HR queries within 24-48 hours, improving employee satisfaction and reducing
escalations.

• Ensure seamless departmental operations by delivering comprehensive administrative support and efficiently
managing day-to-day tasks. Screen calls and inquiries while providing high-level service to staff and external
partners, always with confidentiality and care.
• Prioritize and oversee multiple HR-related projects, including recruitment initiatives, offer letters, policy updates,
and employee communications. Maintain a professional and approachable tone while ensuring timely completion
and alignment with departmental objectives.
• Collect, prepare, and maintain essential HR documents, such as onboarding materials, employee records, and
performance evaluations, ensuring strict compliance with university policies.
• Develop and maintain accurate employee information in the Human Resource Information System (HRIS) while
organizing filing systems for HR documentation to enhance accessibility and streamline processes for the team.
• Provide dedicated support for the HR enquires, promptly addressing employee inquiries regarding benefits,
payroll, and policies, and effectively resolving issues to enhance employee satisfaction.

• Delivered fast, accurate transactions while maintaining excellent customer service.
• Enhanced guest experience through friendly interaction and efficient issues resolution.
• Promoted offers and upsold services to support revenue growth.
• Maintained 100% accuracy in cash, knet (cashless transaction) handling POS (Point-Of-Sale system) end-of-shift
reconciliation.
• Thrived in high-volume, fast-paced entertainment environments.
• Ensured smooth operations through teamwork strong attention

• Mentored children (ages 3-18 ) in coding and robotics using Sphero, Sphero Bolt, LittleBits and Rovers, turning
creative ideas into real-life problem-solving projects.
• Lead team-building and brainstorming activities to enhance collaboration and peer learning.
• Organized and participated in workshops to promote coding education to parents and the community.
• Evaluated students progress through tailored assignments and provided constructive feedback.

• Supported Executive Chefs and line managers in recipe card creation, reporting, and daily kitchen operation.
• Maintained staff records, managed calls, and emails, coordinated appointments, and assisted with Human
Recourses documentation.
• Coordinated employee schedules, attendance, onboarding, and interviewing processes to ensure smooth workforce
management.
• Monitored adherence to hygiene, food safety, and company standards, contributing to a safe and compliant kitchen
environment.
• Implemented labeling and delivery systems, streamlining city-wide operations, and improving efficiency.
• Developed and maintained a core database for forecasting and customizing customer meals across categories.
• Facilitated interdepartmental brainstorming sessions to resolve conflicts, enhance processes, and support team
collaboration.

• Supporting role Executive Chefs and line-managers for recipe cards creation and reporting.
• Progressive assist app-developers to illustrated company domain to enhanced application.
• Introduced labeling system to established smooth delivery across cities for ease over operation structure.
• Facilitated app launched to gain 2x more customer with visionary feedback.
• Developed core database to integrated, Forecasted & customized customer meals for all categories.
• Brainstorm sessions among department heads for professional approach to resolve conflicts.
• Maintains staff personal record, filling, answering call, draft emails, and book appointments.

• Maintained and optimized supply chain and B2B records, including purchase orders, delivery schedules, and
vendor contracts.
• Coordinated inventory management with warehouse teams to ensure timely stock replenishment.
• Supported procurement processes by preparing tracking approvals and liaising with vendors.
• Generated reports and presentations to provide actionable insights for management decisions.
• Organized meeting, training sessions, and audits, ensuring smooth departmental operations and compliance.
• Leveraged Microsoft Office and ERP system to improve data accuracy, reporting, and operational efficiency.

• Assisted with overall operations and supported community initiatives.
• Coordinated food collection and distribution to local families,
• Promoted awareness of sustainability, fostering community engagement.

• Delivered fast, accurate currency exchange and money transfer services, maintaining 100% transaction accuracy.
• Resolved customer inquiries and complaints with professionalism, boosting client satisfaction and trust.
• Ensured strict compliance with KYC (Know-Your-Customer), AML (Anti-Money Laundering) and internal cash
handling policies.
• Cross-sold financial services, contributing to branch revenue growth.
• Streamlined counter operations through teamwork, reducing wait times and improving service efficiency.

• Supervised a team of 6-data entry operators, ensuring high productivity and accuracy.
• Assigned daily tasks, monitored progress, and ensured 100% on-time data submission.
• Reviewed and validated team entries, achieving error-free data reporting.
• Provided training and mentorship, improving team efficiency and skill level.
• Coordinated with project managers to align data requirements with operational goals.
• Implemented process improvements that reduced data entry time by 20%.
• Prepared comprehensive report and summaries for senior management review.

• Trained a team of 8-people to established data collection according to KAC standards policy.
• Supported as HR assistant to perform duties like segregation of passports, residency renewal, daily attendance.
• Collaborated with Kuwait Airways documentation dept to demonstrated ongoing project.
• Introduced software to enhanced data workflow convention from Machines to Servers into IoTs.
• Improved the performance of straight-through processing by turning database applications.